Shults Lincoln

I would recommend Shults to anyone interested in buying a new vehicle. Especially a Lincoln our sales Representative Dan was excellent, no pressure and made sure we were very satisfied from start to finish. Always has time to take my call for any questions regarding vehicle.

Johanan went above and beyond. I didn't arrive until just before closing and Johanan and the GM stayed late until I test drove and then closed the deal. They also delivered the car to my home the next day after all of the paperwork was filed. Great job!

It's always an excellent experience working with service manager Denis Kufner. I purchased a used Navigator about a year ago, and while maintenance and the occasional repairs are inevitable, Denis has always made every visit smooth and stress-free. He is always professional, knowledgeable, and genuinely focused on making sure everything goes well. He takes the time to clearly explain what my vehicle needs, answers all my questions in a way that makes sense, and keeps me updated throughout the process so there are no surprises. He's always quick to get my car in, which shows his commitment to great customer service. I always feel confident that my vehicle is in good hands and plan to continue trusting them with all of my vehicle's needs. Highly recommended.

NEVER TAKE YOUR VEHICLE HERE FOR SERVICE. Denis Kufner, the service advisor is highly incompetent. He never picks up the phone. If you leave him voicemails he will not reply for days and you will not receive updates on your vehicle. I have had to take my vehicle in multiple times (3 times for the same issue!!!) for issues that were never fixed despite him telling me over the phone they were fixed. He will also use your Lincoln Reward points for services covered under warranty without telling you. When I have tried to show him the issues he has been very dismissive. The latest issue we have experienced is that we booked an 8AM appointment for an oil change. It was originally booked that we would wait for the car, but we had to change that. I called to ensure that it would still be seen at the appointment time because the car was needed that day and a note saying as much was added to the booking. We came at 10AM to pick up the car and it had not been touched. We were told that they interpreted the note as it was not needed.

Subpar Service for a "Luxury" Brand... When you purchase a Lincoln, you expect a level of service that matches the "Quiet Flight" brand promise. Unfortunately, the service department at this dealership is anything but premium. Despite the luxury price tag, the experience is consistently incompetent and unprofessional. • Empty Promises on Loaners: A hallmark of luxury service is supposed to be convenience. Every time I schedule an appointment, I am assured a loaner vehicle will be waiting that is large enough to fit my family/car seat needs (I need 3 rows). Without fail, I arrive only to be told they are out of loaners – not just large vehicle loaners, but loaners all together. For a brand that markets itself on door-to-door concierge service (good luck scheduling this), leaving clients stranded is unacceptable. • Failed Repairs: I’ve had to bring my vehicle back multiple times for the same recurring issues. In fact, I’ve never had a repair completed correctly the first time I’ve taken my vehicle in. It is clear that the "first-time fix" is not a priority here. You expect master technicians at a Lincoln dealership, but the diagnostic work feels amateur at best. Having to clear my schedule three times for a single repair is not a luxury experience. • Total Lack of Client Relationship: There is no personalized care here. The service advisors treat you like a nuisance rather than a valued client. There is zero effort to build a relationship or offer any sort of "Black Label" level of hospitality. This dealership is failing the brand. If you are looking for the refined, seamless ownership experience Lincoln advertises, you won't find it at this location. They provide economy-class service at a luxury premium. I strongly recommend looking elsewhere if you want a luxury vehicle and service experience, because you will not find it here.