Simmons-Rockwell Subaru
Elmira, NY
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# Summary The dealership consistently receives praise for its transparent, patient sales staff who prioritize customer needs over pressure tactics, with team members like Joey Q, Mark Miller, Logan, and Josh Sindoni earning particular recognition for their professionalism and attentiveness throughout the buying process. The service department also receives high marks for its quality care, helpfulness, and customer-friendly practices such as providing loaner vehicles during repairs.
I went here basically convinced I wasn’t going to buy a vehicle because they didn’t have the color. I wanted in stock after talking to Joey Q and test driving the vehicle they had I was intrigued and very impressed with his professionalism. He was extremely patient with me and knew I wasn’t sure what decision I was going to make Mark Miller, also helped us out and in the end I bought the black truck from them. I can’t say enough about the professionalism of Mark and Joey and not being pressured at all by them. They were extremely patient which is a rare find in today’s world. They wanted me to make the best decision for myself. I highly recommend both of them.
I’m not usually one to write reviews, but Logan and Mark seriously saved the day. Being new to the States and this town, I was pretty worried about how a dealership would handle our situation. These guys were totally transparent and helped us through every single step. If you want someone you can actually trust—like a friend, not just a salesman- go see Logan and Mark. They’re the best!!!
Simmons Rockwell took really good care of our vehicle which we purchased from them. Jamie at the service center was very nice and helpful. He took really good care of us. Gave us a loaner for the time being. We really appreciate Simmons Rockwell
Everyone in the service department is amazing. Ryan is the best and most efficient and informed manager you've had.
Our sales person Josh Sindoni was excellent. He was very helpful and knowledgeable when we ordered a new Subaru WRX earlier this year. He did an amazing job showing and explaining to us all the options/features available when we ordered to ensure the vehicle truly fit all of our needs. While we were waiting for the vehicle to come in, Josh made sure he checked in to keep us updated on where the manufacturer was in the process of building our new Subaru and also when there was a slight delay. We greatly appreciate the top notch customer service Josh provided and the great value we received on our purchase. For all of these reasons, we will be customers for life. THANK YOU!!
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