Sisbarro GMC

I brought my 2024 Sierra 2500 in for service, during this time the service was slow and questionable why they accepted my vehicle in when they couldn't have a technician working on it when it was scheduled for service. After dropping off my vehicle at 9:45AM on Thursday, 5/14, for a small electrical part to be replaced in my driver's door, I returned on Friday, 5/15, to ask Jose, my service advisor, for an update. He informed me that the technician was still working on it and needed more time, but it appeared to be a mirror causing the issue. Upon visiting, no one worked on my truck for the two hours I was there while I waited. I then informed Jose i needed the vehicle for the weekend and I would pick it up Saturday 5/16. Upon picking up my vehicle Saturday morning, I discovered Sisbarro GMC not only damaged my driver door which appeared to be likely from the lift post in the service bay, they did it to my passenger door was well. To make matters worse, nobody admit fault and brought it to my attention and wanted to remedy the damage. Instead, someone touched it up with some form of white paint and tried to hide it. Upon bringing this to their attention, I was directed to work with Michael Yoke, Customer Service Manager. Not only did Mr. Yoke immediately inform me of his 37 years in the business, but he did not apologize for the damage to my vehicle. Furthermore, he informed me Sisbarro GMC documents state they are not liable for damage or missing items to or from my vehicle (comical to say the least here). He also informed me he would not pay the repairs to be done with my preferred body shop, only that he would have it done by his team. I declined this as I know they're a business to make money and would do the repairs poorly and at the least amount of cost to them. After Mr. Yoke was unhelpful, I am still awaiting to hear if they'll still be providing a loaner vehicle I was promised by their service manager Chuck Armstrong. After my conversation, I suspect they will not be. Currently, I have made a not-at-fault claim with my insurance, and they will pursue liability against Sisbarro GMC as they have the vehicle in their possession. I also suspect I will have to rent a vehicle and sue Sisbarro GMC in small claims litigation for reimbursement, as well as seek compensation for my time, legal fees, and inconvenience. I would highly recommend that any GMC owner make the extra 30-minute trip to El Paso's GMC dealership over this business. I knew Sisbarro had a poor reputation but I was willing to give them the benefit of the doubt after purchasing this vehicle recently and boy was I wrong. 37 years in the business might be the problem Mr. Yoke. Perhaps some change in management may help the business? Update: 6/2/2026 - Upon escalating the matter it went above Michael Yoke and upper management saw the reality of the matter. Not only did they pay for the repairs through my preferred bodyshop but compensated me for the two items I had the truck in their shop for originally but was not completed. I do believe there was opportunity for them to be honest and address this differently, but I also can see if the person who caused the damage didn't disclose that to anyone, its hard to remedy. In conclusion, I hope anyone reading this recognizes that there are better people to take care of you beyond Michael Yoke, who I hope soon retires for the benefit of Sisbarro GMC's customers and reputation.

Hello, this is Carin and David. We would like to ask everyone at Sisbarro join us in giving a well deserved giant THANK YOU to Angel!!!! David and I bought a Jeep on April 4th, and Angel was there every step of the way making sure that the entire procedure was a wonderful experience. Angel is not your average man with regard to purchasing a car. Angel is well dressed, kind and polite, and so knowledgeable!!! He was the one that made our entire process seem so simple. Every detail was covered thoroughly, and every question was answered. We drove home that day and felt so lucky that we had him in charge!!! Please join us in giving Angel a very well deserved THANK YOU!!! YOU CAN BE SURE, THAT DAVID AND I WILL RECOMMEND HIM TO EVERYONE,LOOKING FOR A CAR, THAT WE MEET!!!!! MANY THANKS AGAIN, ANGEL!!!!

I'm really enjoying my 2025 Chevy Colorado. It was a great car purchase experience. Angel showed me some new GMC canyons that weren't what I wanted and then called me in to see a used Chevy. He wasn't pushy, just enthusiastic. Trading in is always rough, but I got what was fair. It was a really positive experience-even after the sale. Thanks.

TL;DR: After a failed recall service on my Chevy Equinox led to a months-long delay, Sisbarro GMC stepped up. They provided a rental car, treated me with complete honesty, and ultimately facilitated a spectacular, hassle-free trade for a new GMC Acadia. The Problem: A failed recall service at Sisbarro GMC left my 18-month-old Chevy Equinox out of commission for months. Service Manager Chuck Armstrong immediately set me up with a dealership-paid rental car. The Pivot: Instead of getting defensive, Customer Service Manager Michael Yoke stepped in to rectify the situation, paving the way for a potential trade-in for a GMC Acadia. The Negotiation: Having a background in the car business, I requested a significant discount on the Acadia and a specific trade-in value for my Chevy. Michael bypassed the usual dealership hassle, agreeing to my terms without any haggling. The Experience: Master salesman Danny Chavez gave an excellent vehicle demonstration and even returned my rental car. Luis Tovar in finance handled the paperwork quickly without any high-pressure sales tactics. The Verdict: This family-owned dealership proved they value relationship over profit. Thanks to Michael's leadership and a stellar team, Sisbarro has earned my business for life.

Angel G went above and beyond our expectations and made it happen for us. Appreciate all the assistance and focus in meeting all of our needs. This Jeep is by far my favorite car I have ever had. Thanks again!