Smail GMC

I had a wonderful experience purchasing my 2026 Cadillac Escalade. The team at Smail Cadillac did a wonderful job my salesman Billy what a gentleman. I got a great deal on my car. The whole experience was just a pleasure. I will definitely be purchasing All of my future cars from The Smail Auto group. It's a wonderful family owned and operated business. I highly recommend them! R.

Extremely disappointed with my experience at Smail Cadillac. I provided the parts department with both my VIN number and original window sticker for my Cadillac SRX and was supplied Part #23213114 as the correct replacement driver-side mirror. Relying on the dealership’s guidance, I purchased the part from another Cadillac dealer after being told it was the correct match. Only after scheduling installation was I informed the part was supposedly incorrect and that certain features would not work. What was NEVER disclosed was that the part could allegedly become a safety concern or potentially “fly off.” Had that been mentioned from the beginning, I would have immediately pursued the proper part. Instead, I was later told I would need to purchase another mirror entirely — despite the fact this situation originated from the dealership providing the wrong part number in the first place. Responsibility was shifted onto me instead of acknowledging what appears to be a clear internal parts verification mistake. To make matters even worse, I was later told by Service Manager Rod White that since Smail would not refund my money, I should contact Cadillac and claim that the replacement mirror was beginning to discolor so I could try to recover my money that way using the original mirror issue. I found that suggestion incredibly inappropriate and dishonest coming from dealership management. When I asked for the part number that was ultimately ordered and installed, I was met with a baffled response of, “What do you need that for?” That level of dismissiveness and lack of transparency is unacceptable. Very disappointed in how this was managed. Total scam artist behavior and not what I would expect from a Cadillac dealership. WELL NOT SURE WHY YOU WOULD TELL ME TO DISCUSS THIS AND WHEN I DO IM TRANSFERRED TO SOMEONE THAT STILL HASN’T RETURNED MY CALL FROM A MESSAGE LEFT MONDAY !!!!

My experience with Smail Cadillac was great from beginning to end. I wasn't considering an electric vehicle at all but I feel in love with the Lyriq that I leased. All of my anxiety about electric vehicles are over, this car is amazing and there is no turning back. Smail was a quick process from being to end and they treated me very well. I am so happy with my beautiful car.

For the first time I opted to buy two vehicles at the same time. Given such a considerable purchase I was hoping to deal with a sales associate that I felt was knowledgeable and trustworthy. In Bill Campana I feel I had that person. Bill worked with my wife and I finding the two vehicles we wanted and making a deal that we found acceptable. Upon delivery of our two new Terrain Denalis, Bill spent the time necessary to educate us on the considerable amount of new technology available in the new SUVS. After a month and half we are extremely pleased with our Terrain Denalis. The GMC Bud Smail dealership has been an outstanding purchasing experience.

The service representative was very courteous and professional. No issues found that would fail an inspection. The service tech did notice a few small issues that I should address in the future. I do not really agree with the dealerships one free inspection a year. I feel that if you happen to fail an inspection and you are able to address the issues by yourself, you should be allowed at no extra cost. I am sure there are plenty of people who are not skilled to complete their own maintenance, so the dealership will still get service business besides any warranty work. But, the team was great.