Smart Chevrolet

Had an awesome experience with Adam. Contacted him late Friday afternoon told him what I was interested in. Explained I was 6 hours away and I wanted to make sure everything was good. He got me trade info and answered all my questions about the vehicle in a timely manner. We scheduled a 1:00 appointment for Sunday and had all the numbers figured out before. I was a little nervous because I just purchased another vehicle from a local to me dealer that was claimed to be “hassle free”. And well that wasn’t the case. I pulled in a little before one today and he came out and was ready to help. I was in and out in an hour. No games no hassle no problems. Just easy! I would highly recommend doing business with them.

I will start by saying my experience here was so horrible I genuinely thought I was being pranked at first and was borderline speechless. I drove 3 hours one way to purchase a 2024 Toyota Highlander from Smart Chevy. I spoke to a sales rep twice to confirm the car would be ready — once the day before and the second time the morning of. I also let them know I was coming from out of state for the purchase. Customer service on the phone was great. Then I got there. They asked me if I knew where the car was on the lot, obviously I said no. They went to go find the car and as they pulled up in the car. First, the rims were a completely different color (silver in person, glossy black in the pictures they posted). I was disappointed but willing to look beyond that. Then I got in the car. Both back door panels were completely off, there was black & mild cigarette wrapper in the ripped up floor board, cigarette ash all over the center console, a Snapple bottle cap clearly being used to ash the cigarette, empty gum wrappers, and a greasy food container sitting on the unprotected floorboard behind the passenger side, trash in the passenger seat floor board, and more severe body damage than they tried to display in the photos they posted online including a deep scrape on the back area beginning to rust and some front passenger side damage. In addition to the car being used as someone’s personal trash can and ash tray, they advertised the car as having 38k miles on it when it reality it had over 40k. Basically, Smart Chevy catfished me. In all, I wasted $84 dollars in gas and 6 hours of my day because they don’t run an honest business. They were politely dismissive and acted like the condition of the car was no big deal and completely out of their control. I would not recommend giving this dealership the time of day.

Honest reviews come with some grains of salt some times but in all honesty, it gives for a better, more realistic perspective on your experience. I googled this car that I wanted. Acura TLX A-spec. I saw a few options that were closer to me and in better condition, but this company did have the one I was looking for at the time because it was black w/ red seats. My experience wasn't horrible. They responded to me quickly, very friendly, and was willing to work with my down payment by rasing the price a couple thousand; which is why I chose to go ahead with the sale. Some places want the out of pocket first and then allow you to finance, so I'm pleased with that regardless. Usually the down payment takes away from the cars amount owed, but I decided to go along with them raising the price to accommodate me not wanting to put down anything, because I wanted this particular vehicle. I did a test drive and didn't really take the time to do a full walk around like I usually do. It was my mistake, but the cosmetic issues doesn't bother me. I can always fix on them when I have the time. Some bubbled tint that can be removed, a few scratches around the car, small side dent, scratched up rims from bad previous drivers, and foggy head lights. So no, you may not get a car sold as the picture due to something like that, but overall it was a good experience. Even my pictures doesn't show those things, but in person, they're there. The vehicle isn't as posted in pristine condition cosmetically but the motor sounded fine, drove smooth, and like I said I wanted that model and style. That's all that really matters; is if under the hood is running properly. I love the features on this car. It has everything you can think of wanting, "feature wise", on a car. That's really what sold me. I will say though, Justin was very nice, very easy to work with, and was very knowledgeable on any question asked of him. If you're buying a car from this location, the customer service is 5 stars, but I only gave it four because I didn't know there was a recall on my vehicle; fuel pump, and the cosmetic issues; they will give you a Carfax report where some of the things are listed such as the small dent on the side. So, it was my choice to move ahead....(I am not mad at this dealership because the previous owners had bad taste in cheap tint, could not drive, and was bad with objects and curbs). I'm reaching out to Acura though to see what I can do about this recall on the fuel pump and then I'll start focusing on the minor cosmetic things. Anyway, I'd say give them a try. Esp if you're in the area. They are very willing to help and can answer all your questions. I drove over an hour to pick this car up...I'm happy I did and I hope you will be too. Have a great day.

This is my second purchase from Smart Chevrolet and both have been great. I can’t thank Paul Hooker enough for this purchase. Paul went over and above to make sure I was treated to the best buying experience I’ve had in a long time. If you’re in the market for a vehicle go see Paul and he’ll treat you right. Paul, from one veteran to another, thank you for your service

I had an excellent experience purchasing my vehicle from Smart Chevrolet. From start to finish, the process was smooth, straightforward, and stress-free. The team really worked with me every step of the way and made the entire buying experience easy. A special thank you to Ike Bibbs—he was a pleasure to work with. He was professional, responsive, and genuinely focused on making sure I was taken care of. You can tell he values customer service and goes the extra mile. What really stood out was how convenient they made everything, especially since I live about three hours away. They handled delivery seamlessly, which made a huge difference for me. I would absolutely recommend Smart Chevrolet to anyone looking to purchase their next vehicle. Great people, great service, and an all-around great experience.