Smithville Ford, LLC
Smithville, MO
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# Summary The dealership is consistently praised by customers for its patient, straightforward staff who prioritize listening to client needs and working flexibly on financing rather than applying high-pressure sales tactics. Service quality and the genuine, personable approach of team members across sales and service departments are highlighted as key strengths that distinguish the business from competitors.
Had a great experience with Chip, Casey, and Randy. They made me feel like a valued customer and heard my concerns about my vehicle. They also were willing to work with me, where other dealerships wouldn't because of past credit issues. Definitely recommend them and look forward to working with them in the future.
After having a bit of not so awesome experiences with dealerships, I’m happy and relieved to say that Smithville Ford has been great. I’ve been having quite a few issues with my truck, not related to this dealership. (I purchased the truck from a Chevy dealership with a warranty) The people at Smithville Ford have been great to talk with, they don’t beat around the bush.They talk to you like they have a heart and do great quality work. I want to shoutout specifically service writer/advisor Dustin. My experience speaking with this individual has been great, listened to all my concerns with my vehicle and addressed every one of them. I also want to thank the mechanic that serviced my truck, I’m unsure of my mechanic’s name but the truck is driving smooth!
Would have to say this was basically the first dealership I have went to visit to find my first used vehicle, as the financing company that I have been approved for isn't that "too" expensive or anything. They will help you to negotiate your monthly payments to where you are able to afford it. And Chip was pretty patient when I was on a phone call trying to set up my car insurance which took nearly two hours.
I couldn’t have asked for a better experience than the one I had with Mike Craig at Smithville Ford. He was top notch! To be honest, I normally dread the car buying process, but Mike made it a smooth breeze. There was never any pressure from him and he really listened to what I wanted / was looking for while keeping my budget in mind. In fact, my Dad purchased a car the same day as I did and we are both very happy with our purchases! I will most definitely be back to see Mike for any future purchases!
Recently bought a used truck from Smithville Ford. I first saw the truck online and when I went to visit the dealership Kaibni was off that morning, so Larry stepped up to help me get things sorted out. We immediately went on a test drive and I decided I liked the truck but I needed a few hours to think about it. There was absolutely no pressure to purchase immediately and it was a completely relaxed setting. Larry and KB made this process quick and painless. The entire staff at Smithville Ford was kind and courteous. Solid work.
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