Snethkamp Chrysler Dodge Jeep Ram

I been trying not to make this review. I have reached out to corporate, sent letters, but still no response. I want to express my deep concern and disappointment regarding the theft of my 2020 Dodge Durango, which occurred less than 24 hours after I left it for service at Bill Snethkamp Chrysler Dodge Jeep Ram (11600 Telegraph Rd., Redford Township, MI 48239) on March 17, 2025. Tragically, I later learned the vehicle had been involved in a fatal accident. Although the company insurance covered the vehicle's value, I do not feel I have been made whole. From the start, I was treated more as a suspect than a victim, despite clear negligence on the dealership’s part. As a recent breast cancer survivor, I rely heavily on dependable transportation for medical appointments and physical therapy. When I requested a loaner vehicle, I was denied, leaving me without essential support during a critical time.Due to the dealership’s lack of transparency, I obtained the police report myself. It confirmed that keys were left inside vehicles in the service bay, and that an employee had noticed an empty blocker space but chose not to act, admitting he was “lazy” after a long day. The report also notes that the thief exited through a narrow passage with precision—suggesting familiarity with the premises. I'm still with out transportation and no-one still hasn't reached to me. My husband and I have been loyal Dodge customers for years. We expected better care, responsibility, and respect from your brand and its representatives. I respectfully requested that Dodge conduct a thorough review of this matter and consider an appropriate resolution, including an acknowledgment of wrongdoing and any goodwill assistance available. I Miss my truck

I had an outstanding experience with the service department, and I can’t say enough great things about Audrey. From start to finish, she took phenomenal care of me. She was incredibly responsive, kept me updated throughout the entire process, and made sure I always knew what was going on with my vehicle. On top of that, Audrey was genuinely pleasant to work with — professional, kind, and patient. She took the time to answer all of my questions and made sure I felt comfortable with everything being done. Most importantly, she was fair and transparent, which is something you don’t always find. It’s clear she truly cares about her customers. Because of Audrey, I’ll absolutely be coming back for future service. Highly recommend asking for her if you want someone who will go above and beyond.

Initially I didn’t like the tone of the service help desk . Sounded like no passion and offensive leave the jeep we can’t look at it before 3 business days. Any way dropped the Jeep . The good thing I was offered a renter car . Great option. Jeep was fixed in 2 days. Another good thing . So in all service experience was good enough. Dropped the jeep on Monday. There was a defective part that was replaced. Picked it up Wednesday. Took the rental car back and now things back to normal. I didn’t have to pay neither for rental nor for repairs because the Jeep was new and lease . The communication was good texting me to let me know the Jeep was done. So in all I am satisfied.

Completely unprofessional staff. I had an issue with my Chrysler Pacifica and was given a case number and instructed by Chrysler to drop off the vehicle at this location for them to create a detailed report about the issue. Neither Chrysler nor the representative at the service center of this dealership mentioned anything about a "diagnostic charge". At the time of pick up, I found out about the charge and was told that "we tell everyone there is a charge" instead of blaming the representative who might have simply forgotten to mention it, I was treated with complete disrespect by the manager who treated my vehicle as a hostage for the payment. Both the representative and the manager walked away without explaining what was wrong with the vehicle, nor providing me with a report or any sort of paperwork, not even a receipt as a proof of payment. At the time of writing this comment, I noticed the other comment about a stolen vehicle. I wouldn't be surprised if they actually stole that vehicle themselves after seeing this treatment.

First oil change was so smooth, in and out in 15 minutes. They gave me a coupon which helped tremendously. Very nice service techs, and comfortable waiting area. A nice employee made a fresh pot of coffee for me while I waited. GREAT JOB SNETHKAMP SERVICE TEAM!