South Hills Toyota

My review is mixed. The downside first, I found it impossible to call the dealership to book an appointment. The call center either doesn't answer and send you to voicemail and when you leave a clear message with a phone number they never call you back. If they do answer the phone you get put on hold and then they hang up one you. I had this experience over multiple calls and passed the task to my husband and he had the same experience. Like everyone else who can afford a Toyota we work and can't be spending this much time to book an appointment. It's ridiculous!! Thankfully Toyota builds vehicles that can surpass maintenence schedules. Ultimately, I had to drive 20 mi to the dealership to book the appointment. The good part of my review is the service staff was welcoming, professional and friendly and booked my appointment within a couple days. The service was quick. The lady who took my payment was grouchy but whatever. Do better with your customer service center.

Just bought my third vehicle from South Hills Toyota, so apparently I haven’t learned my lesson yet. This time it was a certified used Tacoma. Neil and Mike were great to work with—super personable, not pushy at all, and they actually listened to what I wanted (which feels suspiciously rare when buying a car). They both went above and beyond to make everything easy and gave me a great deal. Buying a vehicle usually ranks somewhere between a root canal and a trip to the DMV, but somehow these guys keep making it painless. At this rate I’ll probably end up buying a fourth.

John LoBosso provided great sales service without sales pressure. Patiently reviewed my interests with vehicles on site and on order. Dealer had inventory on site and shared info on vehicles on order in production and in transit. Several available vehicles to choose from. Agreed on a fair price. I drove 20 minutes out of my way to visit this dealer and it was worth it. Closer dealer didn’t greet me at the door, made me wait, then told me they didn’t have the vehicle I was looking for in stock. That was it. So, I took my business to South Hills Toyota and happy I did.

Peyton Sweat was my main point of contact from the beginning and he is FANTASTIC!! He's still helping with questions that I forgot to ask when I was on site & going through the vehicle with him. I had some very specific wants for my new Toyota. He and his team went out of their way to source what I wanted from other dealerships to no avail. Not long after our initial conversation, Peyton (& team) managed to get one allocated with ALL of the options/ accessories I wanted straight from the factory. It took a few weeks for delivery, which was clearly communicated. In the end, it was worth the wait and my vehicle arrived faster than anticipated. Peyton and I were in nearly constant communication throughout the entire process. He kept me up-to-date and always returned calls, texts & emails quickly (& I had lots of questions HA!). Truly AWESOME service from the entire South Hills Toyota team! Again, thanks a million, Peyton!!

I arrived at the dealership around 830am and my wife and I were looking at your used vehicles. When Jeff the used car manager greeted us and asked if we any help and we said yes and he sent a salesman over to us. His name was John Huston. He listened to what we needed and and showed us some options and we found the car that fit our needs. Then sent us to Nicole the finance officer who also listen to us and where we wanted to be payment wise and got us there. This whole process was such a pleasant experience. I like to thank everyone involved for one of the best car buying experiences I’ve ever had.you guys now have a customer for life. Thank you! You guys are the best!