South Point Hyundai

We had been looking for a Palisade Calligraphy Hybrid with specific interior and exterior colors. I finally found it online at South Point Hyundai in Austin. That's more than an hour away from where we live, so I wanted to make sure it was "the one" before committing to driving up there. I talked extensively with Carter and Tim, who assured me they had the vehicle. They even went so far as to walk out to the lot and physically see the vehicle. Then they sent me both pictures and video of it. They allowed me to put what I call "Earnest Money" over the phone, as we couldn't make it out for a couple of days. (And this particular model is extremely popular and in demand right now). When we finally met up, everything was ready for us! Paperwork was a breeze and within a couple of hours, we were driving it home! Special shout out to Juan, who walked us through all the tech and linked our phones! Talk about a pleasant experience! Who would have thought buying a car was this stress-free!

I recently purchased a 2025 Elantra from South Point Hyundai. I am extremely satisfied with my new vehicle and absolutely love everything about it. It came in perfect condition with great service to go with it. I had been looking around before I made my purchase calling around for the best deal I could find near me. When I called South Point (Art Liscano) answered and assured me that I need to look no further for the best deal in town and that he would match and beat any other offers and deals around across the board. I took his word and sure enough South Point kept their promise and starting slashing prices to get me to where I was comfortable with my range. I was treated with great customer service and professional. I would definitely return for all my future purchases.

I'd like to express my heartfelt gratitude to God for blessing me with the opportunity to purchase a vehicle. My experience at Southpoint Hyundai was exceptional, thanks to Brenden's outstanding customer service and communication skills. He's a sweet young guy who made my family and me feel welcome. Thank you to the young dad how finish the purchase he was awesome..Peace

I scheduled a "wait" appointment for service on my Hyundai Ioniq 5 specifically because I did not want to leave the vehicle. When I arrived, I was told the service would take approximately 1.5 hours, which already seemed excessive considering the vehicle is fully electric and only required a tire rotation. After waiting for two hours, I had to approach the service department myself to ask about the delay. At that point, I was informed that additional services were being recommended, including tire balancing, air conditioning filters, and other maintenance items. I was told that if I wanted those services performed, I would need to wait another hour. What was particularly frustrating is that the tire rotation was supposed to be included as part of the vehicle's service program, yet I was being upsold additional work after already waiting far longer than expected. One would think that if tire balancing was truly necessary, it would have been discussed as part of the tire service from the beginning. I declined the additional services, yet still waited another 30 minutes before my vehicle was returned. In total, it took 2.5 hours to complete a scheduled appointment for a simple tire rotation on a relatively new electric vehicle. To make matters worse, there was no courtesy wash or cleaning, and at no point did anyone proactively update me on the status of my vehicle. Had I not asked, I have no idea how much longer I would have been sitting there waiting. The issue isn't just the length of time—it is the lack of communication, the apparent focus on upselling, and the failure to respect a customer's time after scheduling a wait appointment. Overall, a very disappointing service experience.

Disappointed in Hyundai in general will not recommend their product. As a first time buyer Marcel was great in sales then the service department disappointed me refusing me service at the recommended time under their own program. Then my 2 yr old Palisade has severe peeling and was denied even though it’s a known problem with their paint. Do not waste your time or money as you will be responsible for your own time and money when it’s their failing product issue.