South Pointe Honda

What an awesome experience from this dealership even after a 4 1/2 hour drive from Wainwright. Very nice place and welcoming atmosphere. Product Advisor Mike Wharry put a lot of time and effort to attend to our needs. He was very kind, patient, helpful and very efficient from the start until we got our 2025 Ridgeline. Also, a huge thank to Financial Services Manager Lana Kendrick and Sales Manager Nicole Scott who helped us get through the whole process. The three of them made our entire transaction seamless and showed us what a genuine and real customer service is. We will definitely come back and highly recommend South Pointe Honda.

I recently upgraded from my lease into a 2026 Honda CR-V Hybrid Touring, and the entire experience was seamless from start to finish. I’ve been a customer here for years, and this visit reminded me why I continue coming back. It was great seeing familiar faces again. I already knew Yifan, Brendan, and Yelyzaveta from previous visits, and as always, they were welcoming, professional, and a pleasure to work with. Yifan made the transition into my new vehicle easy and stress-free, while Lana in finance made everything clear, straightforward, and efficient. Yelyzaveta greeted me with a warm hello as soon as I arrived, which immediately made me feel welcome. Markus (General Manager) and Nicole (Sales Manager) also took the time to introduce themselves during my appointment, which was a nice touch and made me feel genuinely valued as a long-time customer. One thing I really appreciated was how efficient everything was. I was able to pick up my new vehicle the very next day, and the entire process was smooth, organized, and hassle-free. Thank you to the entire team for the exceptional customer service and for making this transition into my new CR-V Hybrid Touring such a positive experience. The professionalism and care from everyone involved are exactly why I’ve continued to do business here over the years. Highly recommend!!!!

WARNING: DISHONEST TACTICS & TOTAL LACK OF ACCOUNTABILITY AT SOUTH POINTE HONDA SERVICE I am beyond frustrated and disgusted with the lack of integrity at South Pointe Honda. My wife brought our 2020 Accord in for a 7:15 AM today for maintenance appointment. We have owned this vehicle for over two years and the glove box has functioned perfectly every single day. My wife opened it right before dropping the keys off to get the registration—it was 100% functional and had zero issues. When she picked up the car, the glove box was hanging open, broken, and would no longer latch. She immediately reported this, but the service advisor, Cameron, claimed that was "the condition he found it in." This is a blatant lie. I went back with my wife to confront them, and we spoke with the Service Manager, Kristyne. Her response was incredibly dismissive and unprofessional. When I told her the glove box was working perfectly that morning, she actually said, “Things can break at any time,” and claimed they had no way of knowing the condition of the vehicle before it arrived. I told her plainly: If the glove box was already damaged, why would I be standing here complaining? I wouldn't waste my time trying to report damage that I already knew existed. I know my vehicle; they don’t. Instead of listening to a loyal customer, she chose to gaslight us and protect her technician. To make matters worse, her only "solution" was to tell us we had to pay for a new glove box to fix the damage THEY caused. The most concerning part: After looking at other reviews, I realized this is a common tactic at South Pointe Honda service department. Multiple customers have reported the exact same experience: the service department damages a vehicle and then uses the "found it that way during inspection" script to avoid taking responsibility. Furthermore, the vehicle was returned with the dash camera disconnected, which raises serious concerns regarding the integrity and transparency of the work performed. Direct message to the Owner and Management of South Pointe Honda: We have purchased this vehicle from you in the early 2024. This is what we get for being a loyal customer. I am not letting this go. You have a documented pattern of damaging customer property and then gaslighting them with scripted excuses. You are on notice: I expect my vehicle to be returned to the condition it was in when it arrived at 7:15 AM. Fixing the damage you caused is not a "courtesy," it is your obligation. This service department cannot be trusted to handle a vehicle with care or speak to customers with the truth. To any potential customers: PROTECT YOUR VEHICLE AND GO ELSEWHERE. ———————————————————————————— UPDATE: I’m updating my review because the General Manager reached out to me and resolved the situation to my satisfaction. While the resolution was excellent, this entire situation could have been avoided in the first place if the Service Manager had handled the matter professionally from the start. I appreciate the GM’s accountability and for showing that they value their customers. Thank you for the quick resolution!

I'm incredibly grateful to Kenneth for his exceptional service at Honda Dealership South Pointe. His knowledge and dedication made my purchase of the Honda Pilot EXL and Trading my BMW not only smooth but truly enjoyable. I couldn't have asked for a better person to guide me through this exciting journey. This highlights his professionalism and the positive impact on my experience. Will definitely refer him and the dealership to friends and colleagues.

Good experience working with Kenneth Nolasco from start to finish. Kenneth and Lana were professional, knowledgeable, and genuinely attentive to our needs. There was absolutely no pressure at any point—just honest advice that made the entire car-buying process smooth and stress-free. They took the time to answer all my questions, kept us informed throughout the process. Their customer service went above and beyond, and it’s clear they truly care about their clients, not just making a sale. I would highly recommend Kenneth to anyone looking for a trustworthy, friendly, and reliable car-buying experience. I wouldn’t hesitate to work with them again in the future.