Southern Chrysler Dodge Jeep Ram Greenbrier

Bought my truck here and increasingly this dealership is among the worst in customer service. I’ve had a number of issues since I bought my truck there three years ago. The truck itself has been great. I have lifetime oil changes since I bought my truck there, but I’m now in a spot where I have to decide if I keep bringing it there. The last two times I’ve gotten my truck back I end up finding oil on the driveway. This time when I went to check it I found that the oil plug could be turned without a wrench. Oil was all over the bottom of my truck, and in addition the oil filter was also leaking. Under the hood, there is oil splatter where someone sloppily poured the oil into the truck. The whole situation is especially disturbing because I specifically mentioned the previous problem to the service person and she said she would double check with them to make sure that they clean things up. I did not expect things to be even worse than last time.See pictures. I welcome a call from leadership at Southern, , but I don’t expect it. Buy and service your vehicle elsewhere.

We had an amazing experience at this Jeep dealership! They gave us a very fair price for our trade-in and truly went above and beyond to help get our family into our dream Grand Cherokee. We honestly couldn’t have asked for better service. Richard, our salesperson, was absolutely amazing—he was patient, knowledgeable, and took the time to answer all of our questions. Nate, the general manager, was also great to work with and did everything he could to make this happen for us. From start to finish, the whole process was smooth and stress-free. We’re so grateful for the effort they put in and would highly recommend this dealership to anyone looking for a new vehicle!

I couldn’t have asked for a better experience! My car salesman, John, was extremely helpful and patient throughout the entire process. As a 20 year old, I didn’t know much about buying a car, but John took the time to explain everything clearly and helped me find a vehicle that truly fit my needs. Janina in finance went above and beyond to help me secure a great deal with excellent rates. I absolutely love my 2021 Kia Forte and am so grateful for the support and professionalism I received. I truly appreciate all the help and look forward to returning in the future!

In regard to my recent purchase. I do realize that I did not purchase a new or very expensive vehicle, however I am starting to feel regret. I have called and left voice messages and emailed. I still have no contract for my vehicle. I do not have a bracket for my front license plate or even the plates themselves. My tags expire on June 19th. I now have a recall for a car I have had less than thirty days and when I attempt to make an appointment online, it is telling me that I will have to pay. I understand that you have no control over a recall, but I feel like this could have been resolved before it left the lot. I spoke to a service manager and they told me that my start/stop/run option is not working due to one of the batteries needing to be replaced. Again, something that should have been addressed before it left the lot. Please tell me how to proceed. I purchased a warranty and I am not even sure why at this point. I feel as if I have been very easy to work with. I did not haggle. I did not ask for anything special and I am left feeling as if my purchase could not have mattered any less from this dealership.

Horrific service department. Set up a warranty service department appointment in advance for first thing in the morning. Since Southern’s reputation precedes, I reached out to my warranty providers in advance to ensure my issues were something that would be covered to which they confirmed pending Southern’s examination of the vehicle. Provided Southern will all my warranty policy numbers to make it easier for them (could only give my policy info to the secretary since service dept never actually answered any of the multitudes of phone calls). Didn’t hear from Southern the entire day of the appointment. Get to the service department at closing where the service rep tells me the work being requesting isn’t typically covered under warranty & to find out it could take days to get a 3rd party in the shop to do their own separate diagnosis. I asked him which of my multiple warranty policy holders he contacted to confirm that the work wasn’t covered. He couldn’t answer. So, they had the car from 7:30am (time of appointment) to 4:30pm, made no effort to initiate contact with vehicle owner, made no effort to contact the warranty companies to see if work would in fact be covered. And for their cherry on top, even after knowing that they themselves didn’t make any effort to literally accomplish anything, they still had zero problem lying directly to my face and telling me that they had done everything they could do. Might as well have spat in my face. Never come here for any reason.