Southtown Chrysler Dodge Jeep Ram

The car buying experience with Zack at South Town Chrysler Dodge Jeep Ram was by far the best experience I’ve ever had purchasing a vehicle. Since I live six hours away, the entire process was handled through text messaging, and Zack made everything incredibly easy and stress-free from start to finish. He was extremely patient, answered every question I had, and went above and beyond by providing countless pictures and multiple detailed videos of the vehicle. Over the course of two weeks, Zack consistently stayed in touch, kept me updated, and never made me feel pressured. His communication and customer service were truly outstanding. When I decided to move forward with the purchase, Steve made the financing and credit approval process quick, smooth, and hassle-free. By the time I made the trip to pick up the vehicle, Zack and Steve had everything perfectly prepared and ready to go. I was in and out in less than an hour and back on the road home. I could not be happier with my purchase or the exceptional experience I had with this dealership. The professionalism, honesty, and customer care exceeded all my expectations. I would absolutely make the six-hour trip again to purchase my next vehicle from them, and I highly recommend Zack, Steve, and the entire team to anyone looking for a truly outstanding car buying experience

Got a great deal on our trade in towards our 3rd jeep purchased excellent and very professional friendly at home atmosphere Shane, Zack, John, & Steve made this a very Comfortable experience the wife and I are so enjoying our new 2023 Jeep Grand Cherokeewe also purchased the total package certified warranty Which gives us great comfort we have owned three jeeps and their service department has always been excellent to help Wife and I appreciate the comfort and ease of purchasing our new Jeep. Thank you all very much.

They wanted my wife to bring 2 vehicles (hour drive) for a simple $90 anti-moan brake kit , 1/2 hour install... I called the next day to try and get some understanding...after 2 hours runaround I learned they didn't have the part but going to order it. Then later that day got a call and I was told my extended warranty they sold us doesn't cover a known issue (Technical Service Bulletin 05-004-20). Lost a customer for life, but I am relieved I never have to deal with them again 😃

3rd vehicle purchased from Southtown. Love working with them, small town feel. If they don't have what you are looking for, give them time they will find it!

I wasn’t planning to post about this, but on my drive home I decided to share my experience about today because this is now the second time this has happened at this location. I came in for an oil change, tire rotation, and vehicle inspection. I prepaid for these services through the Advantage Plan, as I always do. Because a tire rotation was missed during a previous visit, I marked all four tires before pulling into the garage to ensure the rotation would be completed this time. After about 30 minutes, I was told my truck was ready. Normally, I receive a video inspection on my phone, but once again I did not receive one—even though my receipt shows that a video inspection, tire rotation, and oil change were completed. I asked three separate times whether the tire rotation had been done, and each time I was told yes. When I checked my truck, I immediately noticed that the markings on the rear tires were still in the same position, confirming that the tires had not been rotated. I returned to the counter and explained this, including the fact that I had marked the tires beforehand. Despite this, I was still told the rotation had been done. Eventually, the technician took my truck back and told me I could watch the rotation being performed, which took about 10 minutes. I stayed inside and watched as the tires were finally rotated. When the truck was returned, the guy said sorry and continued walking. This experience raises serious concerns about whether all paid services—such as the oil change—are actually being completed. One mistake can happen, but twice at the same location suggests a pattern. I have spent a lot of money here and had planned to eventually trade my truck in at this dealership, but it’s difficult to trust the work being done under these circumstances. The most disappointing part of this experience is that I asked the technician three times, face to face, if the tire rotation was completed and was given an answer that was not truthful. For anyone considering service at this location: review your receipt carefully, mark your tires before service, and make sure the video inspection is sent to your phone. Paying for a service and receiving only part of it is unacceptable. Always verify the work.