Southtowne Hyundai of Riverdale

⭐⭐⭐⭐⭐ Outstanding Experience at Southtowne Hyundai! My Wife and I had an absolutely amazing experience at Southtowne Hyundai, and I wanted to take a moment to share how grateful we are. First, a special thank you to my Mother, Beverly, and her Husband Charles Gaskin, who happens to be a private car dealer and former owner of his own Lincoln Mercury dealership, for referring us and bringing us to Southtowne Hyundai. Their recommendation proved to be a tremendous blessing. From the moment we arrived, our sales representative, Craig, treated us with professionalism, courtesy, and genuine care. We were only in the dealership for about 2½ hours from start to finish, which is almost unheard of when purchasing a vehicle. Craig handled everything with class and efficiency, keeping us informed throughout the entire process. My wife and I came in expecting to purchase a used vehicle because our current car was on its last legs. However, Craig worked diligently on our behalf and assured us he would do everything he could to help us. Thanks to his hard work and dedication, we drove off the lot in a Hyundai Elantra! We are absolutely over the moon with our new car and couldn’t be happier with the experience. If you’re looking for a dealership that values its customers and a sales representative who truly goes the extra mile, do yourself a favor and go see Craig at Southtowne Hyundai. Thank you, Craig, My Family, and the entire Southtowne Hyundai team, for making what could have been a stressful experience into a joyful and memorable one. We highly recommend you to anyone looking for their next vehicle! A very satisfied customer, Jason & Benita Brown

5 stars I purchased my new Genesis 2025 GV80 from this dealorship and herold the sales person did an amazing job with selling me my suv. He was professional and a gentleman through the whole process. A salesman can really make or break your car buying experience. In this case Herold made my experience amazing. He was patient with me and kept an open line of communication with me throughout the whole process. Also I came back for my 1st oil change and Marilyn Francois was my service advisor and she is amazing. She really made my experience with getting an oil change so warm and professional. She is great! 10/10 I recommend. She is very knowledgeable and kind. If you need anything from Hyundai Southtown please ask for these 2 people.

Dang where do I even start with these shenanigans? This is a place I’ve been dealing with for years, and let me tell you, it’s been a wild ride. I’ve bought cars, my family’s bought cars, and I’ve even built a relationship with these guys. Norman is my go-to salesman, and he always treats me right, but I’m not so sure if he’s aware of all the behind-the-scenes hijinks. But here’s the short version: I got pre-approved by Capital One, and the finance manager, Herschel, tried to spin me a whole different yarn. I mean, we’re talking oppositesville - what the bank said and what Herschel said were like night and day. Needless to say, I didn’t drive off into the sunset that night. Nope, I went back, did some digging with the bank, and boy, was I in for a treat. It turns out Herschel tried to convince me that the bank would only finance one car on the whole lot, and I’m over here thinking, 'Uh, I’ve got decent credit, no debt, and two cars to trade in - what’s the real tea, Herschel?' And then, the cherry on top: he lied. I mean, I appreciate a good finessing attempt, but come on, Herschel, I’m not that guy. I called Capital One, and let’s just say Herschel’s version of events didn’t quite add up. Norman, bless his heart, told Herschel to call me and try to make things right, but Herschel’s return call was straight out of the 'I’m a car salesman, hear me roar' playbook. He was all arrogant and egotistical, talking about how much money he makes and how he doesn’t need my sale. Um, hello, Herschel, you might want to work on that whole 'treating people with respect' thing, because, newsflash, money can’t buy you class. And let’s not forget the pièce de résistance: he tried to lowball me on the price of my trade in cars, and say your car note worth nothing. Since when do dealers say that when it come to selling you a car , they just make it work . Then had the nerve to tell me my car note would be $600. Never gave me price of car or break down of money for trade , I mean, I’ve seen some shady stuff in my day, but this takes the cake. Well, Herschel, it looks like you tried to make me feel small and undervalued, but I’ve got news for you: I’m a homeowner and debt free , I don’t need a brand new car, and I’m not afraid to walk away. You might want to work on your sales tactics, because, buddy, you just got got someone that has a little sense . The world is going to know about this, and let me tell you, it’s not going to be pretty.

Had a 530pm appointment with Carl J to test drive a vehicle and by 8pm I was on my way home with said vehicle! Great overall experience. Excellent customer service from everyone I encountered. Will recommend highly!

They have good customer everybody over there is very helpful. Gone and head on over to Hyundai in Riverdale and check out Dee Mathis. But they all are very helpful go check them out