Spirit Chrysler Dodge Jeep Ram
Lubbock, TX
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# Summary This dealership receives consistently high praise for its sales and service staff, with customers particularly highlighting the professionalism and patience of specific salespeople who facilitate smooth purchasing experiences without pressure. However, experiences are inconsistent across departments, as some customers report encountering unwelcoming service staff and unprofessional workplace behavior that detracted from their visits.
I’ve been here twice and the night and day difference was weird. The first time, it was a great experience - I just had an oil change. The second time, the service department wasn’t very welcoming or friendly. Also when I was waiting for my driver in the lounge, someone in the office across from it was yelling loudly at an employee. It was super uncomfortable. Like dude, close the door, talk softer, don’t yell at employees. Even if you are trying to make a point or help them, talk to them like an adult not a parent.
We're had an amazing experience buying s new truck for my husband at the Spirit dealership. My salesperson, AUGUSTINE LONGORIA, was incredible. He listened to exactly what we needed and didn't pressure us at all, which I really appreciated. He found the perfect vehicle for my husband, explained all the features clearly, and the whole process from test drive to financing was smooth and fast. Even the manager stopped by to make sure we was happy. Highly recommend AUGUSTINE LONGORIA and the team here for a no-hassle, friendly car buying experience. I love Spirit dealership, we will definitely come back again. ❤️❤️❤️
Worked with Augustine, wonderful guy! He made everything easy and a breeze with his sense of humor & love for what he does. Would definitely recommend talking with him if you are in search of a vehicle!
My experience was excellent dealing with Malik Perkins! He got my wife and I in a 2026 HEMI! He was very patient with us about test driving different vehicles and allowed us to find what was perfect for US(this made the sale). Even after the sale they answered the phone for our questions and at this point have addressed all of our concerns. Because of the excellent customer service I would recommend them 100%! Now I get compliments at the car wash, red lights, and random people lol we love it. Thanks guys!
The staff and people were.very courteous and helpful in fixing my Dodge Caravan. I really admire the staff to fix it,especially when I mentioned that my husband was having bad heart issues and was doing in the hospital for surgery and we needed it fixed and working with out problems. I would recommend them to anyone who needed a caring team. Thank you for understanding and helping me out.
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