Spitzer Chevrolet North Canton

Wanted to get a new car as my 2010 Dodge Grand Caravan had served it's purpose and it was getting rust. Met Scott on Saturday and instantly had a good feeling about my purchase. Ended up with a 2026 Equinox and I am so happy with it. Wasn't too sure about the all new tech in the car, but he assured me I would catch on to it and I have. He is a no pressure salesman with a great personality.

I just traded in my truck for a newer Trailboss and had a great experience. Matt was my salesman and did a great job helping me navigate me through the process including finding the exact truck I wanted and having it shipped up from Columbus. That was followed by Romeo to help get my Spitzer VIP rewards squared away and combine a few accounts which I know wasn't easy. They made the whole transaction painless and treated me with respect each step of the way.

Before getting into the full review, I want to note that the service department was excellent. Aaron and Chris were extremely understanding, professional, and helpful while inspecting my vehicle. They were truly the bright spot in an otherwise frustrating experience - 5 stars Unfortunately, my overall experience was very disappointing. This dealership sold me a CPO vehicle with major mechanical issues on December 15, through no fault of my own. I spent much of January being sent in circles trying to resolve the situation. My original request was a reasonable buyback with no loss of equity, especially since I had only owned and driven the vehicle for about 2½ weeks, but this was not fairly considered. Matt was helpful and professional, and I understand the situation was largely outside of his control. However, I was repeatedly told the GM, Chris Jung, would contact me. Instead, I was handed off to Bobby Long, who offered no new information and further delayed resolution. When I finally reached Chris Jung myself, his response was dismissive and amounted to the same $11,000 loss on a vehicle I hadn’t even made a first payment on when I originally came. That trade offer is well below fair market value, despite my willingness to pay more for a comparable replacement. Due to the lack of accountability and resolution, a complaint has been filed with the Attorney General. I would not recommend this dealership.

I went here this morning to have our Jeep Cherokee looked at because of some oil leaking. Jared, the service tech, was super helpful and gave us all the info we needed about what to expect and how it would be fixed. While we were waiting, Romeo, the star of the show, made sure I was comfy. He even suggested some other things I hadn’t thought of. Matt, the desk person, asked a few easy questions and chatted about what we might want to buy next time. We’re planning to come back tomorrow to check out the lot. If you’re on the hunt for a reliable place to buy a new or used car, this is definitely the spot!

I had a great experience at Spitzer. I took my 2018 Traverse in to be serviced and Romeo asked if I would be interested in looking at a new 2026 Traverse and having my car appraised to see my options. He definitely piqued my interest because I love(ed) my current Traverse, but the new redesigned Traverse is amazing. After test driving the new car, I sat down and talked to Scott to discuss my options. Scott was kind, helpful, and patient with my requests. He gave me my options and I went home to think about it. After a few days, I contacted Scott with my decision. I am now the proud owner of a new 2026 Traverse. I never felt pressured and the buying process was quick and easy. Thank you Spitzer!