Spitzer Jeep RAM Brook Park

So i brong my vehicle in to get the recalls tooking care of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technician could explain and show me better... I get to the dealership and walked to my vehicle where i was shown my gas tank and the tip of my quick connector for the fuel line snapped and was then told by the technician he tried to superglue it back together everything else came apart fine and was great this snapped when he took it off i took pictures and asked if i could speak to a supervisor and was told he was in a meeting after waiting a hour i asked to speak with the Gm please and was told he was in a meeting ok ill wait after another hour i was told that it was epoxyed and i can see it but not touch it i took another picture and asked for the gm i was told he was not in today i asked can i have his business card please they then told me he doesn't have contact information to call the store number i have the pictures of before when it was superglued and after it was then epoxyed it is more then clear from pictures and looking at the break it was done from the technician and this dealership who do I have to or need to contact to speak to someone to have my vehicle back the same way it was when i dropped it off?? Update: so two days after leaving this here I received a call from the service manager frank being told that my vehicle would be fixed free of charge with a 2year warranty they only ask that I remove my review 😑 i replyed i will definitely edit they made things right!! So hear we are about a month later and I would like to report i did receive my vehicle back fixed with a warranty I believe on the aftermarket gas tank took some time but all in all they did right on there side and fixed the issue at a zero cost honestly I would proceed with caution ⚠️ definitely because had i not had access to another vehicle i would have been without one for atleast a month because someone didn't want to take accountability for their actions lesson learned and problem solved!!!

I purchased a car this year at this dealership and had a great experience. The sale staff were very friendly and helpful. Though I’m happy with the car, I do not recommend this dealership. I had an issue with not getting my memo title within the 30 days of purchase. I was told to wait for it to come in the mail. This month, I called twice this month for help because I did not receive the memo title and I was getting anxious because my temporary tags were about to expire. The first time I called, I was told to wait a few more days. The second time I called, my phone call was forward to the finance staff, but nobody answered. I left a voicemail and still nobody has followed up with me. I now have my memo title, but that is because I had to search online for help. Turns out, all I had to do was go to the Auto Title Bureau to receive a copy. I was able to get my memo title so quickly. From this experience, I do not trust this dealership. In customer service, staff should do their best to provide a resolution, not ignoring concerns. Somebody could have tried to provide me with some information on how to get my memo title, instead I had to use google and look up reddit posts for people who were in similar situations.

Went in for alignment,recall, and front collision light being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor just hook computer up and reset eensor is my guess. Didnt charge me last time at 30,000 miles . Now at 40,000 miles Never was told it would cost that much.They told me alignment cost called me when they said parking break switch was broke and what that would cost. Said no to that . Nothing about an obvious software issue. Never would have had it done. So I refused to pay that part. The man Arial the service person was extremely rude kept saying I was yelling when I wasn't. That I kept interrupting him wich I was just trying to having a conversation with him and he didn't like what I was saying. I bought a jeep 4000 dollar extended warranty. that I paid even more for , to cover all the electronics. Then sends me to service manager he and I dont see it the same way and he throws me out and says they dont want low quality people there and refuses to let me pay for the alignment. He tells me Never to come back and he's putting me in the system. This happened on 01/08/2026 at 4:00. 2 people that are Extremely unprofessional in the service department. Lisa was very nice though.

Not at once, I had a really great experience at this dealership at their automotive shop. The staff was friendly, respectful, and made everything easy to understand. They explained what my car needed without trying to upsell anything, which I really appreciated. The service was quick, and my car is running perfectly now. Special thanks to Cristal—she is friendly, always respectful, in a great mood, and truly goes the extra mile to help!!!

This place is ridiculous. I will NOT be back. First I had to take my jeep to be diagnosed ( ok no problem ) then I called to see if it was ready and he said they didn't get to everything if I needed my car back that day I had to bring it in again to have looked at because they didn't have time to finish it. Ok that's whatever . I explained to ariel that I needed my car and can't be without it . I asked if they had loaners ,he said no. First of all you are a dealership and you service vehicles how do you not have loaners ? But again whatever. So I take it back the next week to finish up the diagnosis. I explained to him again that I can not be without a car .he told me that my warranty with mopar would cover a rental. Ok cool and he said it would be better to do that when I actually have the work done. So he knew the very first time I took it I can't be without a car. So I pick it up and we talk about I have to bring it back to have it all fixed when the parts come in. And he said he would figure out the rental because I asked him if I had to go do it at a rental company or can I go through them . He said not to worry about he will get me one. So the time comes to take it back to get fixed. I asked ariel if I have a rental and he said it would take too long to get one when I could have the car fixed by then blah blah blah. He told me they would only need it for a day .he said it would be done Friday by the end of day ( 03/13/2026) So I said fine I took it Thursday after work around 430pm . Here comes Friday waiting all day never got a phone call. I call at 5:18 pm and of course I had to leave a message for ariel . Instead of him calling me back he had a lady call me back and try to tell me worse case I'll get my jeep back in Monday. So you mean to tell me if I didn't call I wouldn't have got a phone call ? You're gonna tell me at almost 6pm when your closing that I'm not getting my car back today ?! Why didn't he call me himself? Because he knew he messed up . This is totally unacceptable. On top of that I told him several times to check my key fobs because the one wasn't working and also my heater because it's making nosie and the light for the license plate because the clip is broken. He lied and told me the stuff wasn't doing it so they don't know. ? So he lied . Obviously would have known the key fob doesn't work at all if they would have checked it . Also the heater is still making noise since before I even took it in to them . And three times was told about checking them and didn't. That's ok because I will gladly take it elsewhere. I will be there there tomorrow 3/14/2026 to speak with the manager .