Sport Durst Chrysler Dodge Jeep Ram

This is my second vehicle from sport durst, the first purchased in almost 20 years. Maria was so wonderful to work with! She was extremely knowledgeable and sweet, and we love our (new to us) 2019 Nissan leaf. She got us done with paperwork and out of the dealership within 2 hours on a Sunday, worked with us on the price of the car, and honestly didn’t pressure us into buying any extras or warranties. Their finance team was really nice, too. 10/10 experience, would definitely be back!

I had an outstanding car-buying experience at Sport Durst and can truly say this dealership sets the bar incredibly high. From the moment we agreed on a price, their honesty and transparency stood out—something rare these days. They even applied a military discount afterward and lowered the price even more without hesitation or complaints. That level of integrity is worth highlighting. Salesman DaJohn was great to work with—professional, patient, and straightforward. I must say that Rickey Walker was absolutely exceptional. Rickey is the kind of person who makes you feel genuinely taken care of, providing customer service at the absolute highest level. After purchasing over 20 vehicles in the last 25 years, I can confidently say Rickey is the best I’ve ever dealt with. His commitment goes beyond words—he even took the time to drive my older car home at 10 PM just to help me out. That kind of dedication is unheard of and speaks volumes about his character and the dealership’s values. I highly recommend Sport Dust to anyone looking for a smooth, honest, and pleasant car-buying experience. They truly make you feel like a priority, and I couldn’t be happier with my purchase.

I am writing to formally express my concerns regarding the service experience for my SUV, which I dropped off on March 11, 2026, at 9:30 AM for a check‑engine light and rough idling issue. From the beginning, communication and timelines were inconsistent. I was initially told I would be contacted with diagnostic results, but after giving the team a full day, I had to call myself. I was then informed that the vehicle had not yet been inspected and that diagnostics would take 24–48 hours. As someone familiar with modern vehicle diagnostic systems, I found this surprising, but I remained patient. Over the next several days, I repeatedly called for updates. Each time, I received different information: Friday: Told the vehicle would be inspected that day—no call back. Monday: Finally received a diagnosis (spark plugs, fuel injection cleaning, VVT solenoid, and a brake pad recommendation). The brake inspection was unexpected, as I had no brake issues and had passed a state inspection at this same dealership the week prior. March 17: I was told the SUV would be ready Wednesday evening or Thursday morning. No updates Wednesday or Thursday. Friday: My call went to voicemail. Later, I received text messages stating parts had “just arrived” and the vehicle would be ready Monday. After expressing my frustration, I was told it would instead be completed Friday evening. Shortly before closing: I was told the technician would work late and the vehicle would be ready for pickup Saturday morning at 8:00 AM. When I arrived at 9:45 AM on Saturday, I was told the vehicle still needed another hour. I waited, received the SUV, and went home. Upon inspecting the engine bay, I noticed the engine cover had been removed and left inside the vehicle behind the driver’s seat. I reinstalled it myself, but this raised additional concerns about the quality and completeness of the work performed. I have since reviewed my vehicle’s security footage, which further explains the delays I experienced. Overall, the lack of communication, inconsistent timelines, unnecessary recommendations, and incomplete reassembly have left me extremely dissatisfied with the service I received. I chose this dealership expecting professionalism and reliability, and unfortunately, this experience fell far short of that standard.

I am writing this review specifically about my experience with the Service Department at Sport Durst Chrysler Dodge Jeep Ram. My car was towed there because of a battery failure, and I agreed to replace the battery. During the discussion, Johnny also suggested performing the 90K maintenance service and provided the following list of services: Oil & Filter Change Air Filter Inspection/Replacement 4-Wheel Alignment, Tire Rotation & Computerized Balance Fuel Injection Cleaning Service Brake Fluid Exchange Wiper Blade Replacement Coolant Check/Replacement I believed that I had clearly communicated that I did NOT want the wiper blade replacement or the wheel alignment/rotation/computerized balance performed, since I had already replaced the wiper blades in February 2026 and had brand-new tires installed with free alignment and rotation service through Firestone. However, when I picked up the vehicle, I was charged for those services as well, which led to a very frustrating experience. At the time, I felt that my concerns were not being acknowledged, and communication with the service department became difficult. UPDATE: After my original review, Jason from the Service Department contacted me directly. He was professional, respectful, and genuinely took the time to understand my concerns. He reviewed the situation thoroughly, including listening to the recorded phone conversations. According to their investigation, they were unable to find any call where I specifically requested those items not be performed. While I still genuinely believed I had communicated my wishes, I appreciate that Jason handled the matter professionally and transparently. Even though the investigation did not fully support my understanding of the situation, Jason still worked with me and agreed to refund the amount charged for those services. I truly appreciate his customer service, follow-up, and willingness to help resolve the matter fairly. While the original experience was frustrating, I do want to acknowledge Jason for stepping in and handling the situation in a much more customer-focused and professional manner.

I brought my vehicle in and specifically asked Kurt and Kyle to check the sensor related to water/fuel separation. Instead of addressing the actual issue, they recommended draining the fuel filters without replacing them—even after I clearly explained that the filters were brand new and requested that the sensors be checked. What was most concerning was the lack of attention to my request and the dismissive response I received. Kyle mentioned that he had multiple technicians available and that he was assisting me after hours at 6:15 PM, but a significant portion of that time was spent looking for my keys and work order rather than diagnosing the issue. Overall, the experience felt unorganized and misdirected. I came in with a specific concern, and it was not properly addressed.