St. James Volkswagen

This was my first service appointment for my 2025 Tiguan. It was flawless - and actually exceeded my expectations. I made the switch to St. James from the other south (Pembina Hwy) dealership. And the difference was amazing. Not even close. My service advisor Jennifer greeted me early and kept me in the loop on the progress of this process. Along with her coworkers it was so comfortingly to know my Tiguan and myself were in capable hands.

Purchased a 2023 Toyota Corolla Hatchback at the end of January. Overall, the sales experience with Prabh was pleasant and didn't have any issues or concerns. When I bought the vehicle I ended up purchasing the under coating to go along with it, and inquired about purchasing and installing a block heater because the car did not come with one, I also let them know that I would need help with a loaner car since I worked outside of the city. They let me know service would give me a call to set everything up. I provided them with both my cellphone and work phone number since I don't have access to my cellphone during regular work hours, which I informed them of same. In the next two weeks we played phone tag and not once did they call my work phone like I had requested. I had several conversations with reception telling me they would give me a call back, I even provided them on multiple occasions my work phone number telling them that number was best to reach me at during the day, but again not once did I get a call back on my work phone. Eventually like I said after the two weeks, I was able to speak with one of the service managers. I gave him a run down on the situation and he let me know that he needed to speak with the sales advisor about setting up the appointment and getting a loaner car set up. They informed me they would give me a call back or send me a text about details once they had it figured out. I gave them the benefit of the doubt and waited another two weeks but again nobody had contacted me, nor texted me. I ended up calling today and they let me know that they think they had ordered in the parts but were unsure. Anyways, we did end up finally getting the appointment scheduled for the end of March but I find it ridiculous that after 11 total phone calls back and forth, one full month just to schedule an appointment, having to wait another full month for the actual appointment and overall lack of customer service made this experience extremely unpleasant.

While my overall experience here could have gone much better than it did...I will say that my Service Advisor Jennifer Shepherd was fantastic to deal with. She possesses the top notch customer service one needs dealing in her position. Very organized, efficient, respectful, kind and compassionate and honestly always a delight. She's definitely management material in my opinion. Life is hard for folks sometimes and adding a massive vehicle issue/expense to it all can feel like another hard blow. Dealing with Jennifer just made it easier.

Malcom and his team took exceptional care of my vehicle. They diagnosed and fixed the issues thoroughly, and returned the car exactly as promised. All expenses were covered under the guarantee, which made the experience even better. Highly recommended.

Purchased preowned Lexus NX 300. Salesman Brian was very conscientious and fine to deal with my concerns. After making a deal I dealt with Simar the finance manager. I appreciated his explanations of insurance plans and the absence of high pressure. Time will tell if follow up service will be as described. This is my first experience with this dealership