Stanley Chrysler Dodge Jeep Ram Brownwood

Dear Mr.Ganies Stanley, I am writing directly to you to bring to your immediate attention a deeply concerning and hostile customer service experience I endured yesterday at your Brownwood dealership. Having previously purchased my vehicle from Stanley entirely over the phone and via text, I have historically held your business in high regard. However, the treatment I received yesterday by your service department completely shattered that trust.My grievance consists of several critical operational failures and unacceptable employee behavior, detailed below: Deceptive Text Communication & Missing Records: I booked my appointment through your dealership's texting service. The system explicitly told me I was speaking with "Josh and Gavin." Based on my previous purchase experience, I reasonably believed I was corresponding with live human representatives. I sent photos and explicitly outlined the issues. However, upon my arrival, your staff informed me that I had merely been texting an "automated service." Worse, the system failed entirely: my appointment was not in your system, and none of the notes or photos I provided were on record.Undisclosed Fees: Your automated system continuously text-blasted me to bring my vehicle in for a safety recall at "no charge." I was never informed—either during the text booking or prior to signing the paperwork at arrival—that I would be hit with an inspection fee just to look at the recall-related issues.Inadequate Diagnosis: I brought the vehicle in to specifically address a front impact sensor error, a loud clicking sound from the driver-side front wheel, and a severe drop in fuel economy (getting only 18 mpg city). After waiting three hours, your team brought my car back and claimed that buying new tires would magically fix all these distinct mechanical problems. Hostile Treatment by Service Manager Richard: When I sought clarification from the Service Manager, Richard, he completely bypassed a professional conversation and immediately attacked my integrity. Before I could even explain, he aggressively accused me of just wanting "free work" so I could go home and do the repairs myself. His dismissive attitude was entirely unprovoked and deeply insulting.Negligent Workmanship & Confrontational Mechanics: Upon getting my vehicle back, I immediately noticed that the components had not been put back together correctly and a screw was visibly missing. When I pointed this out, your head mechanic became defensive, stating it was "my word against his" and implying I was lying. Shortly after, they actually found the missing screw and put it back in. While I was attempting to report this negligence to Richard, another mechanic, Matthew Parisi, joined in and began mouth-off aggressively to me.Complete Lack of Management Accountability: Seeking intervention, I went to the sales manager to report the hostile environment and awful customer service I was experiencing. Regrettably, I received absolutely no assistance or meaningful resolution from him either.This text outlines only a portion of the terrible experience I faced within your facility. I was lied to by your automated systems, hit with hidden fees, given an incomplete vehicle diagnosis, handed back an incorrectly reassembled car, and subjected to outright hostility and verbal aggression from your staff.As the owner, I trust this is not the standard of business you dictate. I request a formal review of this incident, appropriate disciplinary action regarding the conduct of Richard and Matthew Parisi, and an explanation for the deceptive texting practices. I look forward to your prompt response detailing how Stanley Jeep intends to rectify this matter.Sincerely, Joe Louis Lopez

I’ve had horrible experiences at any car dealership except Stanley Dodge Brownwood. The amount of respect shown was phenomenal. Their actions showed good intentions while selling me a 2020 Dodge Challenger. They weren’t pushy, which was amazing! Thank you so much Sammie Wyatt! Also want to give a big shout out to gunner the sales manager. you get a chance go to Stanley Dodge. They will meet all of your needs and more.

I bought a car at Stanley Chrysler Dodge Jeep Ram in Brownwood, and my experience was amazing. The whole process was smooth and completely stress-free. Everyone I talked to was kind, helpful, and really easy to work with. I absolutely love my car, and I’m really grateful that they were able to find this one for me. They truly went above and beyond to help me get an amazing first vehicle. They explained everything clearly and made sure I felt comfortable from start to finish. It’s not often you walk into a dealership and feel that welcomed, but they made the entire experience simple and pleasant. I would definitely recommend them to anyone looking for a car.

Thank you Stanley !! For a great repair! Quality work, fast turn around! Couldn’t be happier! I would like to elaborate on the service, not many places take pride in their service, but these guys rocked it 10/10. Haley in the service department had more patience with me than I deserved, she new what my questions were before I even asked, and she answered in a way I could understand and went thru the whole process with a smile on her face, even had me laughing. Everyone from the time I stepped on the lot was to happy if you ask me 😂 but i definitely appreciate it thank you guys tons!

We had a great experience with Sammy and Gunner. They both were very friendly and knowledgeable and made our car purchase easy. I would recommend Stanley Dodge to anyone looking to purchase a vehicle. Thank you both Sammy and Gunner for a great experience.