Stanley Subaru

This was by far the absolute easiest, most pleasant vehicle purchase in several decades - 7 new vehicles. I received outstanding, literally exemplary customer service from start to finish. Darraha Johnson was an absolute joy and a jewel as were both Sales Manager Kelly and Finance Manager Darren Zajdel. No undue pressure - just thorough, polite, exemplary customer service. They listened to my specific needs and met them spot on. They even went above and beyond putting on snow tires, wrapping up regular tires in plastic, and delivered vehicle. Darraha took her time to explain all the features, helped me set up the computer and was just an absolutely lovely person. Again, best vehicle purchase experience in all my years. In hindsight, so glad another dealership 🤔 who also has Suburu Bangor was not customer service oriented regarding our Chevy truck, which led me to Stanley Suburu in Ellsworth.

The recent appointment was great. I got to view a sheet in which I saw what was checked when new tires were put on. This is the first time I saw this which made me feel confident my car was being inspected. I also got to meet with sales and a manager to review my lease details. They were so courteous and kind. I left Stanley’s with confidence and was assured the best options down the road were going to be discussed when my lease contract was due. Thank you!

Always explains clearly everything that's going on with your vehicle and helps you decide the best course of the action. Super easy to work with and they offer various forms of communication to suit what's best for the customer! I love the texting option. This is my sixth year owning a Subaru and I'm excited to be working towards owning another one! Between Kelly Armstrong in sales and the professional kind service department, I don't foresee myself owning any other model vehicle!

Bill Carey was great to work with. Very attentive and informative and personable. He was even able to track down the color of the Subaru that I wanted and had it brought to us from out of state. We were very pleased with the total experience of buying from him at Stanley Subaru in Trenton!

Felt like they saw we were out of state and I was a woman and tried to say my tires needed to be replaced. Looking at the service report; they seem to be in good shape and have many more miles left on them. Additionally, I have never not gotten the tires rotated when coming in for a service. I do not feel confident with this dealership and will not be returning.