Ste-Foy Mitsubishi
Québec City, QC
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Google Reviews
Staff members at this dealership consistently deliver exceptional customer service, with reviewers praising their friendliness, professionalism, transparency, and willingness to go above and beyond—even for customers who don't complete purchases. The dealership also distinguishes itself through convenient scheduling, a well-equipped waiting area, and a consultative approach that prioritizes customer approval and peace of mind during service interactions.
To Mr. Zacary, sales agent and to the team of Mitsubishi Ste-Foy, thank you for facilitating my application to get a car. Excellent service! till the next transaction Merci!
Bought a vehicle and the staff was Super friendly and great services. I am very pleased with Ste-Foy Mitsubishi. Talented personel.
My recent visit to Ste-Foy Mitsubishi for an oil change turned out to be more than just a routine service appointment. Booking was a breeze, accommodating my schedule perfectly, which is a big plus for anyone with a tight calendar. Upon arrival, I was impressed by the dealership's thoughtfulness towards customers waiting for their services. The waiting area is equipped with desks and Wi-Fi, enabling me to work uninterrupted, a rare convenience that I highly value. While the complimentary coffee was just okay, the service team's professionalism and transparency more than made up for it. During the inspection, they discovered that my air filter was clogged. Instead of just proceeding with a replacement, they took the time to show it to me and sought my approval before any additional work was done. This level of honesty and respect for customer consent is commendable and not always a given in service experiences. In conclusion, Ste-Foy Mitsubishi delivered an exemplary service experience from start to finish. Their efficient service, coupled with a comfortable and conducive waiting area, sets them apart. The proactive communication about my vehicle’s condition and their consultative approach to service recommendations solidifies my trust in them. I wholeheartedly recommend Ste-Foy Mitsubishi for anyone looking for dependable car maintenance with thoughtful customer service touches.
Great service, first and only visit. Had a problem with my car during vacation and the personnel was very helpful and welcoming even though they knew I would not be going back. Got us back on the road in great time even without an appointment just showed up and they took care of everything.
I have to share the experience I had when I was searching for a vehicle. Martin Gagne, their Director of sales gave the most amazing service ever! When the first vehicle I was interested in was sold, he looked at other dealerships and found a perfect match. I unfortunately didn't purchase from this dealership, but this is not where his service ended! After reviewing my offer and contacting the Sales director of the Mitsubishi dealership I actually am purchasing the vehicle from, I had doubts. So I call Martin and asked him details who confirmed and set my mind at ease that the standard practice was that so on and so forth. He took the time with me, a person not buying from that dealership to explain things thoroughly and with patience. This is 100% TRUE quality service! I see why he holds the title of Director of Sales, lead by example! Highly recommend!
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