Stephens Automotive Service and Sales

I could not be HAPPIER with my experience with Stephen’s Automotive!! I was a first time customer in need of same day service. I called around to see who could get me in and out same day since I’m preparing for a funeral but my car had some immediate repair needs. The representative I spoke with was happy to help, explained the possible pricing depending how long it took to repair and was very courteous and knowledgeable to answer all my questions. Since I had to drop it off and did not have a ride home I was able to use their loaner vehicle since I have full coverage insurance and drivers license. My car was ready for pick up sooner than I expected and not only did they do a great job fixing my car, it was priced great and I think they sprayed a nice fragrance which was very pleasant when I got back behind the wheel again. My car is no longer shaking/vibrating and runs smoother than ever. I would highly recommend their service and they’ve won a new loyal customer due to their customer service and care! Thank you so much! This is truly a blessing especially going through a difficult time and the stress of car trouble on top of that. It’s people like you who make the world a better place and safer for everyone on the roads.

I had a great experience with Stephens Automotive. I had originally tried calling my usual automotive care service center and accidentally rang Stephens instead. I was greeted with excellent customer service and an eagerness for my business. I apologized and said I would call back if I couldn’t get into my usual place. When I called the intended place I was treated rudely and decided to switch and give Stephens a try. I am glad I did! They did quality work on my front end suspension for a fair price. It feels great to feel safe on the road again!

I just bought a car from Stephens and it was a completely positive experience. Jeff was responsive and let me take the car to my mechanic. We talked honestly about some service it would need and how to either work that into the price or get a discount on it. Now I have a very nice car that is dependable and affordable. Thank you Jeff! Pete Sand

Great service ! They take the time to explain the required repair and care about the quality of their work. I have tried more automotive service centers than I can remember and Stephens is definitely the best place I found in the the Des Moines area. I highly recommend them.

Stephen's Automotive service worked me in at the end of the day on a Friday, when I had a flat tire. After calling several places that couldn't get me in until the next day or even until Monday, I called Stephens and they got a temporary tire on my car right away. They were very kind to work me in. They gave me a cost friendly estimate on a new set of tires that i will have installed on Monday. They appeared to be knowledgeable and I will be bringing my vehicle here for future service.