Sterling Honda
Hamilton, ON
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# Summary The dealership earns consistent praise from most customers for knowledgeable staff, patient salespeople (particularly Brian), smooth purchasing processes, and professional finance teams who make transactions stress-free and comfortable. However, one customer reported a significant negative experience involving undisclosed prior collision damage on a used vehicle and the dealership's refusal to address the concern after purchase.
I just got my car fixed at Sterling Honda, good job, the staff. Terrific 💯knowledgeable.. I dealt with Brian, as I was looking to buy a new vehicle also.And he was terrific.🙌He took his time to help me with all my questions in a way that made you feel comfortable. Thank you.So and that's top customer 😀👍🙌👌!!!
I had an amazing experience purchasing my new Honda CR-V Touring from Sterling Honda. From start to finish, everything was explained clearly and professionally, which made the entire process feel smooth and stress-free. I first dealt with Brad, who introduced me to the vehicle and showed me many of the features and options available. Later, I worked closely with Brian, and he truly went above and beyond throughout the experience. Rachel in finance was also wonderful to deal with and made the process easy and comfortable. Brian took the time to thoroughly explain every feature in the car, especially all of the new hybrid technology and specs, which left me feeling very confident and comfortable with my new vehicle before driving away. He was patient, knowledgeable, professional, and answered every question I had without ever making me feel rushed. Buying a new vehicle with so much new technology can sometimes feel overwhelming, but Brian made the experience exciting and enjoyable. I absolutely love my new CR-V Touring and truly appreciate the outstanding customer service I received. Highly recommend asking for Brian if you’re looking for someone who genuinely cares about his customers and takes pride in making sure you leave feeling confident with your purchase. Thank you again for such a great experience!
I had a 10/10 experience with the purchase of my new car at Sterling Honda. Brian was great to deal with and showed me all the features in the car. He wasn’t pushy at all, let me decide on my own time. Highly recommend! Christina on the finance team was also great! She made a very nerve wracking process feel like a breeze! Very happy with my decision
Thank you so much to Tasif at Sterling Honda and the rest of the team for their fantastic customer service and dedication to helping my boyfriend get his Honda Civic Type R. Tasif went above and beyond in helping make sure all our questions were answered, negotiated a great price and gave us reassurance and trust throughout the process. Definitely recommend asking for Tasif when buying a car!
I’m very disappointed with my experience buying a used vehicle from Honda Sterling. I purchased a 2022 Toyota RAV4 at what appeared to be full clean-history market price. After the purchase, I learned from an independent body shop that the vehicle had prior collision-related repairs (including bumper repainting and headlight repair) that were not disclosed to me at the time of sale. This information would have affected my decision and the price I was willing to pay. When I raised my concerns with the dealership, I made multiple good-faith attempts to resolve the matter directly. Unfortunately, the dealership refused to offer any compensation or resolution and ultimately directed me to escalate the issue externally. I also raised concerns about documentation inconsistencies, which added to my lack of confidence in how this sale was handled. I understand that mistakes can happen, but what matters is how a dealership responds afterward. In my case, I felt my concerns were dismissed rather than addressed. Based on my experience, I would not recommend purchasing a used vehicle from Honda Sterling, and I strongly advise other buyers to obtain an independent inspection before completing a purchase.
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