Stetson Hinton Chevrolet Buick GMC Ltd

We recently purchased 2 new vehicles from Jeremy at Stetson. Both times the experience was quick and painless. All the staff were extremely helpful and knowledgeable. Very pleasant experience, very satisfied with the service we received. Thanks Jeremy!

I just want to say a big thank you to my godmothers Coleen and Lisa for helping me throughout my journey in getting my forever car. From the beginning, everyone was patient, supportive, and very helpful in answering all my questions. They made the whole process smooth and less stressful, and I truly appreciate the time and effort they put into making sure everything worked out for me. It really felt like they cared and wanted the best for their customers. I’m very happy with ny experience and grateful for the good service. Thank you for helping me drive home my forever car.

Definitely not coming back for services. Decided to fix the air conditioning on my Buick Encore 2014 at the Stetson Hinton Chevrolet Buick GMC last week. Stetson fixed the issue with the A/C and I was happy with that. However, two days later on a road trip we started to hear noises coming from the engine and the check engine light turned on. So I stopped and opened the front hood and what I found definitely SHOCKED me (see the picture). The A/C was fixed, but the coolant hose was not put back in where it supposed to be. The hose was zip-tied on top of the engine cover. As you can see from the picture, the severe bend in the coolant hose meant that the engine couldn’t cool down. I wasn’t able to drive the vehicle normally because of this. Today, I went to the service desk and showed them the picture. I told them this kind of mistake is unacceptable as it will seriously damage my vehicle’s engine. I didn’t hear an apology from the service desk. I left my vehicle and returned after a few hours. Service told me that the coolant hose was put back in the original place. When I asked why that even happened in the first place, they told me that they put it back correctly the first time but it might not have been secured enough and the hose flipped. I wasn’t sure if they were serious when they said that it had - flipped - and I had to ask them to repeat it twice, because the hose should obviously go across the front of the hood in front of the engine, then loop under the engine air intake hose. Because it loops under the air intake hose, logically the air intake hose would prevent it cannot from flipping up to on top of the engine. They cleared the codes and I was then told that these codes are not related to this mistake. However, these codes appeared after they fixed the A/C and had a giant bend in the coolant hose. I was thinking to purchase a new vehicle sometime this year. It’s worth mentioning that the sales manager showed my wife vehicles on the lot, and agreed to send us other vehicles we may be interested in. He has still not sent us this information. In light of it all, it feels like this service mistake was done on purpose with the goal of selling us a new vehicle. Well, we will definitely NOT be back.

I had such a great experience with this dealership! A huge thank you to the entire team especially to Colleen for making everything so easy and stress-free. They really took the time to make things work for me and ensured I was comfortable with every step of the process. Everyone was so friendly, welcoming, and genuinely enjoyable to work with. I couldn’t be happier with my experience—highly recommend! 🚗✨

I couldn’t recommend Stetson more, they have fantastic service and really make you feel comfortable with every step. Josh, Dustin and Lisa are top notch people, I wouldn’t go anywhere else for a vehicle