Steve Rayman Chevrolet
Smyrna, GA
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# Summary The dealership receives mixed feedback regarding customer service and sales policies, with most customers praising staff members like Kenya, Catherine, Edwin Leon, Keisha McCaster, and Tai for their professionalism, helpfulness, and ability to facilitate smooth transactions both in-person and remotely. However, one customer expressed disappointment with the dealership's inflexible test drive policy, which resulted in losing a sale when management refused to allow unaccompanied test drives.
My family and I visited SRC's Pre-owned lot Saturday evening. We traveled a couple of hours to Atlanta simply to look at (and purchase) a SUV. After visiting a few different lots, we saw SRC had a used Chevy Suburban Premier. Upon looking inside of the SUV, my family and I liked it and thought "we may have just found our car!" It looked good, seemed well taken care of, etc. When it was time to test drive, I asked Hamza if it were possible for us to go without him having to tag along. I didn't think it was an unreasonable ask, as we'd accomplished this numerous times before. We had not received a "no" until now. It's 2026. A FAMILY should be able to test out a vehicle (with valid drivers license and insurance) with the freedom of being able to openly discuss likes and dislikes without a sales rep sitting right there. Hamza went back, consulted with his sales manager, while I stood close by, and it was still a quick no. I told my wife that I feel bad he has such a close minded manager who negatively impacts his pockets. Because had he allowed us that minor request, he would have definitely gotten a sale that night. Instead, we drove five hours to Huntersville Ford in Charlotte, NC on Monday where Jordan and his manager allowed me the pleasure of test driving our new GMC Yukon with just our family. That was half the battle right there. They gained my trust and we purchased the car in cash. At the end of the day, we were small fish and our one little purchase clearly didn't mean much. However, if you are in a business were you put (or should put) the customer first, hospitality/going above and beyond should be second nature. Not a struggle or challenge. Sorry Hamza.
I had been shopping for a lawn care work truck for about six months. Purchased a Nissan Titan XD from Steve Rayman Chevrolet through the CarBravo program. I'm in North Carolina and never went to the dealership - 100% remote purchase. Kenya, Catherine and Casey made it easy and straight forward! Got the truck shipped to me by Carpool Logistics and never missed a day of work.
I had a great experience purchasing my new vehicle and trading in my old vehicle at this dealership. The entire process was straightforward, transparent, and hassle-free. They offered me exactly the price I was hoping to get for my trade-in, which made the decision easy. The staff was professional, friendly, and took the time to answer all of my questions. Thank you Edwin Leon!
Me and my husband wanted to say thank you to Keisha McCaster for helping us get our Truck. She was very knowledgeable, helpful, and really went above to help us get the best deal. We are working on our credit and we really needed a vehicle. Everyone was nice, and professional. My husband plans to come back in trade for a bigger truck in another yr or two. Thank you again Keisha McCaster!
Let me tell you how God work. I took my Chevy Malibu in to get it serviced just to find out it was so much wrong with it. That even if I fixed it there was a high potential I will have the same issues again (learned my lesson on buying a lemon). I was in a very terrible position. Just paid bills and it was going to cost a pretty penny to get it fixed. I bawled my eyes out. My service rep (Ocean) told me to speak with my sales rep (Tai) to see if they could get me into something. Now I was thinking why would I do that when I had nothing. Again it’s the 2nd of the month. I just paid bills. I didn’t have real money to put down on a car. Tai came to me and asked a couple questions but I noticed how easy my spirit had became during the conversation. He gather some information and spoke with his manager (Jaime…very nice guy) and they worked really hard to get me approved for a vehicle. Not only did they get me into a vehicle but they put me in a 2026 Chevy trailblazer 🥹 with VERY little down. I thank yall so much. They have seen me ugly cry and all. They weren’t being salespeople to me. They seen me in a bad situation and wanted to help as best as they good. I thank God for all of you. The best service I have ever received in my life.
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