Steve Serra Auto Group
Birmingham, AL
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Google Reviews
# Summary The dealership receives mixed feedback regarding sales and service experiences, with customers praising the friendly staff, vehicle selection, and service amenities while others report concerns about post-sale service quality, warranty misrepresentation, and lengthy wait times. Overall, patrons highlight positive interactions with individual employees but express frustration with certain operational inconsistencies and advertising practices.
The car buying experience was terrible. The service attitude needs a lot of improvement. They were very friendly when selling the car, but the after-sales service was really not very patient. I regret buying the car now.
They are always so helpful here at the Toyota place. We absolutely love our 2018 Toyota Tundra. We even found that they are expanding their color wheel for vehicles. They have an amazing selection of New as well as Used vehicles. Stop by today to test drive some of their Toyota's.
Don’t include a stock photo on used vehicles advertising Lifetime Warranty and then say the vehicle is limited on mileage if vehicle has over 100k. False Advertising much? Complete waste of time.
I'm always happy with the service here. The ppl are friendly from start to finish, the waiting area is nice & the snacks are great. I will gladly give 5 stars if/when they get a second alignment station installed. If you're going in for anything tire related, definitely expect a 2 1/2 - 3 hr wait time. Great job overall, though.
All the staff that I have ever encountered are very nice informative and attentive. Never had a bad experience. Mitch Shannon and Yao are amazing guys for the company.
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