Steve White Volkswagen Spartanburg

I had a wonderful experience at Steve White Volkswagen in Spartanburg, and I want to recognize both James W. and Abraham T. in Finance for the outstanding customer service they provided. James went above and beyond from the moment I walked through the door. I was at the dealership for hours over two days with my one-year-old son, and James was incredibly patient, kind, and understanding the entire time. He treated my son with so much compassion, helping with the car seat, making sure we were comfortable, and never once making us feel like a burden. My son absolutely adored him and wanted to follow him everywhere he went. I also want to thank Abraham in Finance for working hard to secure financing and helping make the process as smooth as possible. He was professional, knowledgeable, and took the time to explain everything clearly. Buying a vehicle can be stressful, especially as a parent, but James and Abraham made the experience much easier. Their professionalism, patience, and genuine care for their customers truly stood out. If you’re looking for a dealership that values people and provides excellent customer service, I highly recommend Steve White Volkswagen and especially James W. and Abraham T. Thank you both for going the extra mile for my family! ❤️🩷💜🚗

Update: after my review I was contacted by Michael Paxton (GM) to make it right. I was to receive what I paid, not financed, for the car as their way of helping. I felt pressure to buy since they claim they can’t duplicate the issue and was told these were the only options. While there today, Carlos did not like that I questioned the deal since I’ve been told different information repeatedly. He then removed all propositions for trading and refused service following wanting to record. In addition, I said my car is now here for service to “make it right” per VW Corporation and that was also refused since I had mentioned contacting an attorney. Pulled out of the dealership and immediately more warning lights appeared claiming front assist malfunction. Guess’s since they refused service I will have to drive to another VW dealership if I’m able to make it. Other option may be to tow since the warning light persists. Do not buy from this dealership as my experience proves they do not stand by the product they sell (as evidence by the multiple pictures and visits I’ve had there) Previous posting: Purchased a brand new 2025 Tiguan SE R-line 9/20/25 and I brought it in for front assist issues on 10/11/25. By 10/17/25 I was told they couldn’t reproduce the issue so I was to pick it up (nothing completed). On my way home from picking it up it malfunctioned again and I immediately brought it back. My car then sat at the dealership from 10/17/25 to 12/6/25. At this point it was nearly 2 months and the worst communication I’ve ever experienced in my life. Multiple staff no longer employed and even a sales person, Abraham, calls to get me to trade the car because he wanted to help. Mind you I just wanted my car fixed but VW corporate suggested I do a buyback. I proceeded with a buyback and after 65 days I was told my car would not be bought back and therefore all of my time wasted. Now, I decided to reach back out to Michael Paxton (GM) and his advice was to bring it back in or just trade it since they have not been able to duplicate it. My advice, get an attorney because it truly is appalling to suggest I trade a vehicle in when they can’t even fix what I bought brand new just months ago. My loss here but their gain seems to be the tactic. Let’s not forget if I do trade it some unfortunate soul would get this polished turd to drive around and have the same issues. Find a dealership that values their customers and the product they sell from start to finish. We, as customers, aren’t just a one time sale but this experience has certainly made me one. Just for background, I purchased a 2020 VW Jetta 6/2025 and then a 2025 VW Tiguan 9/2025 VW needs to make this right!

Today we bought a new 2026 Atlas SE w/technology. This was hands down the best car-buying experience we’ve ever had. From start to finish, everyone was kind, honest, and genuinely helpful, no pressure, no games, and no wasted time. What truly moved us was their integrity. When the bank wouldn’t allow the full trade-in amount they had promised, the dealership covered the difference themselves just to keep their word. That level of honesty and care is rare, and it honestly brought me to tears. We left feeling respected, grateful, and completely confident in our decision. We absolutely love our new VW Atlas, and this dealership has earned our business for life. Thank you again Abraham, Mekiah, and Keith, yall were amazing and went beyond for us. We appreciate you all so much!

I recently went in for service appointment on my 2025 VW Atlas. The staff was kind and the atmosphere was friendly. I love, love, love that the music was faith based. Bruce was the technician that handles the service. He was awesome! He took the time to answer my questions as well as provide feedback regarding my appointment and the results. I'd give it 10 stars if I could! Thank you so much for all of your help. You made my first experience awesome!

This was definitely the best car buying experience that I have ever had, by far! Elyssa Hopp was the best sales person ever! She was nice, professional, very knowledgeable and anticipated all of our needs! Everyone else was equally as great and they functioned phenomenally as a seamless team with no haggling and or/other characteristics you would associate with buying a car or other typical dealerships. They were upfront, honest and went that extra mile to make the experience feel special! I would recommend everyone go there to buy a car!