Franchise Dealer

Stevens Creek Toyota Used

San Jose, CA

3.8(56 Google reviews)

Brands

Toyota

Contact

Google Reviews

# Summary The dealership receives praise for transparency, patient customer service, and knowledgeable staff who take time to understand buyer needs, though experiences vary significantly by salesperson. Negative reviews highlight concerns about high-pressure sales tactics, inadequate vehicle preparation (missing spare keys, AC issues), and insufficient consideration for customer circumstances during the purchase process.

Darshan M V3 months ago

Excellent cooperation and transparency. I brought a BMW 330i. They were patient with me for 3 to 4 visits, run all the diagnostic, 2 test drivers, allowed inspection at BMW service and gave me time to figure out insurance. Negotiated to good market value. It's been 4 months and about 7k miles. No problem with the car.

Jose Toledo9 months ago

I recently purchased a Toyota from Mr. Behrouz last night, and I couldn’t be more pleased with the entire experience. From the moment I walked into the dealership, he carried himself with professionalism, patience, and genuine care for what I was looking for. Unlike many sales experiences that can feel rushed or pressured, Mr. Behrouz took the time to listen closely to my needs and guide me toward the right vehicle that fit both my lifestyle and budget. What stood out most about Mr. Behrouz was his knowledge and transparency. He walked me through every detail of the car, answered all my questions thoroughly, and made sure I understood each step of the process. He was upfront, honest, and made me feel completely comfortable with my decision. His kindness and approachable attitude turned what could have been a stressful purchase into a seamless and enjoyable one. Driving away in my new Toyota, I felt confident that I made the right choice—not just in the car itself but in having Mr. Behrouz as my salesperson. I would highly recommend him to anyone in the market for a vehicle. If you’re looking for someone trustworthy, respectful, and truly dedicated to customer satisfaction, Mr. Behrouz is the person to see.

Jo Maldonado10 months ago

I bought a car here last Tuesday, and honestly, the experience left me frustrated. That same morning I had a dental procedure and couldn’t eat lunch, so by the time I arrived at 6 pm I was already running on empty. I found a car I really liked, but when I asked the manager for a quote and a little time to think about it, he kept pressuring me to buy it right away. I told him more than once that I just needed a day to think about it or at least a break to eat, but instead of understanding, he pushed harder. He even told me the process would be “very quick,” but I ended up signing papers until 2 in the morning, without ever eating that day. I would have bought the car anyway because I liked it, but the unnecessary pressure and complete lack of care for my situation made the whole experience feel rude and inconsiderate. Buying a car should be exciting, not draining.

Richard Ruiz2 years ago

Good buying experience, traded in older car for a newer car with less mileage for a more reliable and economical car! I'm happy camper, Thank-you S.C.T. of San José!

DARSHAN B B3 months ago

Hardly they are ready for negotiations. Didn’t give me the spare key and had AC issues right after 2 days of buying the car

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