Stew Hansen Dodge Ram Chrysler Jeep FIAT
Urbandale, IA
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# Summary The dealership receives strong praise for knowledgeable and personable salespeople who create an enjoyable shopping experience and provide thorough vehicle demonstrations. However, some customers report concerns about aggressive sales tactics during closing and problematic financing practices that include pushy upselling and misleading communication.
We purchased a Jeep Grand Cherokee last week from Stew Hanson’s and we couldn’t be happier with it! The minute we pulled in everyone was so pleasant to work with. A big shout out to Mavis for her excellent customer service while she walked us through everything about the jeep, we then met Tony who helped with all the paperwork. Such a great crew there. You won’t be disappointed if you are in need of a new vehicle! Go check their lot out! Thanks again for the 5 star service.😊
Justin was absolutely fantastic! He helped me find the perfect truck and had it ready to go in no time. He was incredibly flexible and teamed up with the managers to accommodate all my requests. The sales manager really listened to my must-haves, the finance process was lightning-fast and hassle-free, and the accessories team was awesome—we had a blast creating my custom leather seats! I’m genuinely blown away by how smoothly and efficiently the whole team worked together. They made the entire experience fun, easy, and unforgettable.
Mavis was a fantastic salesperson to deal with. Good communication throughout, very pushy when it came to closing the deal though. Finance was horrific to deal with, they tried forcing additional packages down my throat and all the gaslighting was insane. Pretty upset about my vehicle purchase, already have a service appointment setup one day after purchasing my Jeep. Issues issues issues.
This was my 3rd vehicle purchase from Stews and each time they have taken care of me before, during, and after! I purchased a 22 Durango brand new in Nov 22, and just traded it in on a new 26 model. My man Darell in sales was straight forward w/ NO pressure from beginning to the end!!! Heck, he even replied to a tech question on a Sunday night @ 9 pm!! - and my man, Tony in finance once again came through and got me in and out. New or Used, go to Stews and ask for Darell, tell him Mr. 305 sent you!!!
We recently purchased a used Cadillac SUV from Stew Hansen Dodge Ram Chrysler. Mavis was our sales person. She makes vehicle shopping fun! She was able to show us how all the features work on the vehicle and quickly answered any questions. If you're shopping for a used vehicle, we definitely recommend Mavis! Izzy in the purchasing office was also very helpful, professional and easy to work with. Thank you for making the process easy!
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