STG Auto Group of Montclair

I had an outstanding experience working with MARIA. when purchasing my 2023 Dodge Ram TRX 1500. She was incredibly knowledgeable, attentive, and made the entire process smooth and stress-free. MARIA went above and beyond to ensure I got the best deal and felt comfortable every step of the way. Highly recommend her service! Maria’s exceptional service truly stood out, and I believe her dedication and expertise deserve recognition. I highly recommend considering her for a possible raise, as she greatly enhanced my buying experience and is a tremendous asset to the team.

Buyer Beware: My Disappointing Experience with STG Dealership This review is based on my experience with STG’s deceitful, dishonest, and unreliable business practices, along with their rude and unprofessional customer service — from the front desk receptionist to the service department staff (Marina, in particular). This was my second time purchasing a vehicle from STG, and unfortunately, history repeated itself. The first time, they lied about services they promised to uphold. Because I didn’t ensure it was written in the contract, they refused to honor their word. I let it go at the time since I was able to resolve the issue elsewhere without much hassle. Fast-forward to this past month — I returned to STG because of their wide vehicle selection and seemingly reasonable prices. I’m now kicking myself for not choosing a reputable dealership. The Sales Experience I dealt with Carlos, Ramy, Anthony (sales manager), and others at their Montclair location. The car I purchased wasn’t actually there; instead, I got a message from Anthony at their Bellflower location saying the car was being transported. That was around 9 a.m., so I drove down to Montclair — only to end up waiting over four hours for it to arrive. During that time, Ramy had me sign all the paperwork while the car was still in transit. He kept assuring me, “You’re going to love the car — it’s a great car.” Foolishly, I trusted his word and didn’t inspect the vehicle before signing. When the car finally arrived, I immediately noticed numerous scratches, deep dings, and a rough interior that clearly needed a professional detailing. I pointed these issues out, and they assured me everything would be fixed. We shook hands, and I believed them. Broken Promises I made an appointment with their service department, where I was attended by Marina. She immediately told me they wouldn’t repair anything because it wasn’t listed on their “due bill.” I explained that Ramy had promised the fixes verbally, but she refused to honor it. I left the vehicle with them for nearly a week, and when I picked it up, it was in worse condition than when I dropped it off. None of the promised work had been done. When I tried to reach out for resolution, I was constantly given the runaround. Anthony (sales manager) even hung up on me, and neither Carlos nor Ramy would return my calls. Deceptive Add-Ons and Overcharges On top of everything else, they tried to charge me $900 for window tinting and another $900 for door bumper guards — both outrageously overpriced. After some haggling, I got the price lowered, but the tint job had bubbles, and the car still had visible scratches. Final Thoughts This dealership will say anything to make a sale and get you out the door, but once they have your money, you’re on your own. If you’re considering buying from STG, learn from my mistake: Get everything in writing. Make sure all promises are clearly listed on your due bill. Don’t pay for overpriced extras like tint, door guards, or GPS add-ons. And most importantly, take your business to a reputable dealership that values honesty and customer satisfaction. Buyer beware — once you drive off their lot, STG stops caring.

We had an amazing experience with Cristian Campos. He was patient and knowledgeable and made my husband and I feel extremely comfortable. We purchased a truck from him and we couldn’t have asked for a better car buying experience. We will only shop with STG auto for any future needs.

First off I want Thank the sales man Gohan and Miguel from Finance @ STG Auto Group, let me tell you I’ve been to different dealerships in my life and it’s always a fast transaction other dealers don’t want to work with you but always wants to offer you a good deal for them but not for the consumer, at STG Auto Group they really make you feel comfortable they will take the time to educate you and explain in detail everything step by step, see what happened was that we left the dealership next door to them which is Motor Direct Montclair an talk to Gerardo they are the worst dealership ever, the vibe was off and they just wanted a ton of down payment and not friendly but was rushing the transaction, we ended up leaving without buying a car about to head home when my son said let’s go to STG Auto so we decided to go next door to STG Auto Group, best decision ever, from the get go the Sales person Gohan was friendly and never rushing the process he took the time with us and my son to find the vehicle he wanted, Gohan took us in the office when we found the vehicle we wanted not the vehicle they wanted to put us in, imma be honest my credit wasn’t good because the previous dealership next door had run it multiple times and my wife’s was good but new credit nevertheless the sale person brought in Miguel from finance who walked us through the entire process to the finish line. We left happy and extremely satisfied with the amount of service they provided, we felt at home and left trusting them for our next future purchase, we got our Son a 2025 Mustang, My Son was Super Happy. Let me tell you if you are looking for a honest straightforward Car dealership STG Auto Group is the place to go!! We highly recommend them for your auto purchase. Make sure to ask for Gohan and Miguel at Finance, Miguel will leave you thinking about how much information other dealerships don’t give out, Miguel And Gohan Thank you again for a wonderful experience. 🙏🏻👌🏻🫶🏻🚘

Even though this dealership’s pricing was a bit higher than some competitors, the experience made it completely worth it. From start to finish, everything was handled professionally and smoothly. Danny (Daniel) was especially outstanding — super kind, patient, and never pushy. He took the time to answer all my questions and made sure I felt comfortable with every step of the process. Buying a car can be stressful, but he made it easy and actually enjoyable. Great customer service, honest communication, and a smooth transaction overall.