Stockton Honda Used Cars
Stockton, CA
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# Summary The dealership receives strong praise for exceptional sales experiences, with customers highlighting knowledgeable and transparent staff members who make the buying process smooth and stress-free. However, one customer reported significant frustration with after-sales service, citing long wait times, lack of transparency regarding maintenance appointments, and perceived prioritization of sales over customer service.
I recently purchased a new vehicle from Stockton Honda, and I couldn't be happier with the experience. From the moment I walked in, I was treated with professionalism, kindness, and respect. A special thank you to Reynaldo Tolentino Paculba for his outstanding customer service. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured. He made the entire car-buying process smooth, easy, and enjoyable. I would also like to recognize Richard Corpuz in the Finance Department. He was extremely helpful in explaining all of the financing options and paperwork clearly and thoroughly. His professionalism and attention to detail made the final steps of the purchase stress-free. Together, Reynaldo and Richard went above and beyond to ensure I had a great experience. If you're looking for a new vehicle and excellent customer service, I highly recommend Stockton Honda and their amazing team. Thank you, Reynaldo and Richard, for making my new car purchase such a positive and memorable experience! 🚗🎉
I had a wonderful experience at this dealership and highly recommend them. Brad and Jose were extremely helpful throughout the entire car buying process. They were fully transparent with everything from the beginning and did not try to pressure me into unnecessary add-ons. They were straightforward about the only mandatory fees, which I really appreciated because it made the process feel honest and stress-free. Everyone at the dealership was super kind, welcoming, and professional. Buying a car can sometimes feel overwhelming, but they made everything smooth and easy. I truly felt taken care of and valued as a customer. Thank you again to Brad, Jose, and the entire team for such a great experience!
2 years ago got my car and was convinced to get an additional warranty I’ve grown to regret. I called and was told to come by and they will be ready to have me in and out within 20 minutes. After 30minutes of waiting and being told I’d be next I started to time how long this would be. I am currently at over an hour past and having watched multiple customers (looking to buy) being picked before me. This is my second vehicle with Stockton Honda and not my first issue with them. I’m not reviewing poorly due to the bad deal I took 2 years ago, I am leaving this review due to the lack of transparency and zero respect for your time when it comes to anything BUT buying a car. There is a reason why their sales performance is high and it is because it seems that all they wish to do is sell you a car. When it comes to maintenance or any sort of customer service (or lack their of) I’d forget about it. As a small business owner I get being busy but this is simply not the case. I am currently looking at the gentleman I was told would assist me walk around and make jokes with his co worker. This is quite unfortunate as this is my second vehicle and I’ve referred a handful of friends and family here. Quite disappointing. As of now I don not look to do business with Stockton Honda any further Update: it has now been : an hour 50 minutes and Richard the finance manager brought me back for a paperwork process that indeed was 10-15minutes. Richard stated they were swamped when there were 4 people in the office and one customer in the building. To clarify, 10minutes for paperwork took under two hours and 4 people were served ahead of me. I will call tomorrow to speak to someone about my service and update this review afterwards.
I’ve purchased two cars from Stockton Honda in the past 3 years and bring them back for all maintenance items as well. I’ve been going to Alex L. at their service dept. for every oil change, tire rotation, and service need. Also, big shout out to Frankie too! Great guy and goes above and beyond. I commute for work and build up miles fast. Any time I need to bring my car in, Alex makes the process insanely easy. He’s incredibly communicative, efficient, and honest. This dealership has a great service department and it’s thanks to guys like Alex and Frankie.
I was super happy JT was able to help me on what i could afford with out me going in and communicating with me while i was at wotk . He was very patient and understanding and made it worth me coming in where i met Rey who was super knowledgeable and readily available for all my questions, test drives back and forth and also helping me find what i wanted . Honestly i would not come in if it was not for JT excellent customer service. Both of the boys kept in touch with me until i sold my car. I finished with Rafeal doing all my finance and he too was very helpful and explained everything so well .. i love the new.car with all of the newest features the only thing that i am trying to make sense of is the humming noise it makes during different times when i drive .. i will reach out to learn about that Thank you Honda for making it possible for me !
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