Stoneham Ford
Stoneham, MA
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# Summary The dealership receives consistently high marks from satisfied customers who praise individual salespeople for their professionalism, communication, and seamless buying experiences, though a small number of customers report frustration with pricing negotiations and inflexible trade-in policies. The contrast in experiences suggests service quality may depend heavily on which staff member a customer works with and their willingness to negotiate on specific transactions.
What a bunch of jokesters at this place. They would not even work with me a little bit. They have had this car since February and they would not even work with me on a price. I wanted to see how they worked as I want to buy my daughter a car too. Oh well they lost 2 sales because of it. I would not use them. They actually added about 3800 to the price. Which I know some was for taxes but not that much
I love Stoneham Ford! This is my 3rd or 4th vehicle from Stoneham Ford and, I have had nothing but incredible service from there! I’ve had the pleasure of working with Brian M. and now, Kevin C. , whom have been amazing assets to this company. Brian knows what he is doing and he is always there to answer any questions you have and help you with anything you need. It was my first time working with Kevin this year, and he made the process of finding the right vehicle so seamless! I am thankful for the whole team at Stoneham Ford. Thank you for all that you do! ~Keri Hackett
Was referred to Bill Pollack by many friends, he was great to deal with. Sat down and ordered the truck in December and Bill coordinated getting a utility body installed all before I picked it up. Drove it home a few days ago! Entire process was super easy, the price was great up front, no need for back and forth. Great service and communication by Bill and Chris, will definitely continue to buy from them.
David O’Shea was the best! He made my car buying experience smooth, easy, and actually enjoyable. He was patient, knowledgeable, and truly cared about making sure I was happy with my purchase. I couldn’t have asked for a better salesperson.”
I had a disappointing experience here. I came in seriously interested in trading in my vehicle and even took steps to fix the issues they pointed out. However, after following up, I was told they were no longer willing to accept my trade-in, with little explanation or effort to work with me on other options. I understand every dealership has its policies, but I would have appreciated clearer communication and a more helpful approach, especially as a ready buyer. Unfortunately, the experience felt unprofessional and a waste of time.
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