Stouffville Nissan
Whitchurch-Stouffville, ON
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# Summary The dealership receives strong praise for exceptional customer service, with multiple customers highlighting the professionalism and helpfulness of specific sales staff members who provided knowledgeable guidance and went above and beyond to meet their needs. However, one customer reported a significantly negative experience, citing unprofessional and aggressive behavior from management that failed to address pricing inquiries respectfully.
My sales associate was Kate and she was wonderful! She was lovely to deal with. She was kind, funny and worked with me to get everything I needed. I would highly recommend seeing Kate for any of your needs if visiting Stouffville Nissan.
Just picked up my second vehicle from Stouffville Nissan, and as was the case the first time around, Jim Kristy and co. made for a great experience. They were especially helpful in dealing with a minor issue with the lease return, which was a demonstration of the great customer service provided by everyone there, from sales to service. Thanks again!
I had a very disappointing experience at Stouffville Nissan. During my visit, Dimitri, the sales manager, was rude, unusually aggressive, and unprofessional. This interaction took place in front of two female individuals (one customer and another saleswoman), which made the situation even more uncomfortable and inappropriate. When we asked about pricing and a possible discount, his responses were dismissive and repetitive—for example, repeatedly saying “I don’t want to” and “I like to do it this way,” instead of addressing our questions in a professional manner. This is a serious concern, especially from someone in a leadership role responsible for customer service. This behavior does not reflect the level of professionalism expected in a customer-facing environment in Canada. I hope management reviews this incident and takes appropriate action to ensure customers are treated with respect.
"KATE"... wow... excellent sales person! Couldn't have been more helpful and knowledgeable. Answered all my questions in full detail. Followup outstanding. I am happy and confident to recommend Kate if you are looking for a new Nissan. This is my third Nissan and never before have I had such awesome service. 🌟 🌟 🌟 🌟 🌟
I’ve just leased my fourth Nissan. The team at Stouffville are fantastic. Both Jim and Christy always make the process of picking a new vehicle easy and seamless they go above and beyond. They even fed me lunch when my appointment ran late.!!🤫
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