Strickland's Brantford Chevrolet Buick GMC

I recently purchased a 2024 Jeep Wrangler from Adrian Brumaru. I had an outstanding experience working with him. From start to finish, he went above and beyond to make sure I got everything I wanted and needed in a vehicle. He was professional, knowledgeable, patient, and genuinely cared about finding the right fit for me rather than just making a sale. He took the time to answer all of my questions, kept me informed throughout the process, and worked hard to make the entire experience smooth and stress-free. His dedication, work ethic, and attention to detail were truly impressive. If you’re looking for someone who will go the extra mile and provide exceptional customer service, I highly recommend him. He’s definitely a rising star in the industry, and I wouldn’t hesitate to work with him again in the future!

It was a pleasure working with Chris and Lilly, they made the purchase of my 2024 RAV4 seamless. I would highly recommend Strickland Brantford to anyone looking to buy a vehicle.

DO NOT BUY OR DEAL WITH THIS DEALERSHIP!! - The Customer is not IMPORTANT to them!! I purchased a 2026 Chevrolet Equinox EV from this dealership on Mar 30/26 for my wifes retirement and birthday and have nothing but regrets with the dealership through the whole process. The Equinox EV is a great vehicle ( see picture) and my only regret was purchasing it from this dealership. I am a senior citizen and I have never had such a terrible experience in my many years of buying vehicles. Issues: #1 - It took 4 Bills of Sales to get the sale correct. #2 - Communication is not their strength as I was told they would keep me informed but I had to badger them for details. #3 - Pickup was originally setup for Friday March 27/26 but last minute they called to say the vehicle was not ready. My wife took the day of work for this vehicle pickup. #4 - The new pickup day was Mon March 30/26 at 11am but when we arrived the vehicle was not ready for pickup as it was not detailed. The salesperson took a razer blade to scrap off all the stickers on the glass and cut himself in the process. #5 - Stricklands gave me the option to return the car to be detailed or I could use a details where I live (approx 40 min away) and they would authorize up to $400 for this work that they should have completed. #6 - After the detailing was completed on April 9/26 I sent a picture of the car and invoice for a cost of $378.55 and was told they would reinburse me the cost. #7 - A cheque was mailed to my home for $189.27 which I did not cash or accept. I called the dealership but could not reach a person for this concern so I drove 40 min to have this dealt with but nobody wanted to deal with problem advising it would have to wait till the next day for the sales manager to review. #8 There was no communication by the dealership of any adjustments or reasoning for the reduction of costs until I receive a text from a salesperson that detailing dose not include paint sealand or waxing. Any detailing I have received over almost 60 years of vehicle ownership includes waxing of the exterior. #9 - I have called the dealership repeatedly to speak with the people I dealt with and strangely they are either not working, with a customer, off for the day and when asked to speak to the manager suddenly they are not available. I would not deal with this dealership again and advise others to read all the bad reviews before they decide which dealership they choose to make a major purchase. April 30/26 response offering to give a full refund is not what I am looking for as I said we are happy with the car. The vehicle was to be detailed by Stricklands and they choose NOT to do this and the word used was detailing not cleaning. Detailing involves polishing the exterior. The discounts on this vehicle should never be part of this discussion as they where provided as part of the purchase and sale. Terrible that your dealership would not correct what was their issue to begin with for the sake of $200 and shows how petty this dealership is. Please mail the cheque back which you currently have.

My experience with Strickland Auto in Brantford and specifically with Adrian B was nothing but exceptional. I had been searching for a vehicle for several weeks researching everything on the market. When I found the vehicle I wanted I reached out and Adrian replied. He answered all my questions knowledgeably and professionally even when I posed several tough questions about the vehicle and the dealership overall. Everything from the initial contact, first test drive, and final pickup went smoothly. Adrian did everything to make the transaction as pleasant and easy as possible. He even brought the floor mats (that were still on order at the time of pickup) to Caledon and dropped them off personally to our home. Now that’s white glove service! I highly recommend dealing with Adrian for your next vehicle purchase!

November 17, 2025 I brought my Chevrolet Cruze in to have a recall fixed, and I thought I would get my winter tires changed over at the same time. I dropped my car off that morning, did some errands with my mother, and then she had to drop me off at the dealership around 1:30 because she needed to head out. Before leaving, I had called to ask about a status update on my car about 12:30 and the person I talked to said the the technician was out to lunch, and I would get a call back in half an hour. I never received that callback. Being dropped off, I was then informed that they usually tell customers it's an all day matter. When dropping off the car, I was never informed of this. If I had known, I would have taken the courtesy ride back to my apartment, instead of walking around in the winter weather, and I was cold. I was not impressed at all. When I finally picked up my vehicle just before four, I hadn't really noticed anything, but when arriving at my apartment and getting out of my car, I noticed the seatbelt was really loose, and not retracting as it should. I called Stricklands, and when I finally got through to the service desk, she had mentioned it was an unexpected situation. I've worked in retail before, so I know what this means. Either the technicians who worked on my car didn't bother to put on the seatbelt when they drove the car out of the bay, or they noticed the problem but didn't do anything about it. I don't know what the case was, but I was not happy. I tried not to sound frustrated and stay calm as it took me several phone calls and a few times to get through because it was almost five p.m. Because it was an emergency situation, they got me in the next day even though they were booked. Can't drive a vehicle when safety has been compromised. When I brought my vehicle in the next day, I mentioned to the person at the service desk I had to cancel an appointment the night before because of this situation, and she did not acknowledge or do anything about what I said. I picked up my car about one p.m. on the 18th, because I told them I needed it for an appointment. A few weeks later, when I responded to the survey about all of this, the only reply I received was apologizing for the seatbelt recalll. I responded that it was not the seatbelt, but the roll top bar. For being a dealership and representing a brand, this was not a good representation. Communication could have been much better, and there was no need for me to come back the next day at all if everything was done as it should have been. There is an issue with my car at the moment, nothing that compromises safety, but I don't think I will bring my car back to Strickland's as a result of how this was handled. I will say this, the two ladies they had working and transferred me to the right department did a great job.