Strong Volkswagen
Salt Lake City, UT
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# Summary The dealership receives consistent praise for transparent sales processes, knowledgeable staff, and quality service department operations, with customers highlighting hassle-free transactions and thorough explanations of vehicle maintenance. However, one customer reported a negative experience involving poor inventory communication, lack of transparency about vehicle availability, and aggressive sales tactics.
Excellent service and performance from our salesperson, Billi. He clearly understood our needs and our position regarding financing. There was no pressure, and the entire process was honest and trustworthy. I am very satisfied with his service and the purchase.
Strong VW is amazing. I wasn't looking for a new car, but I'm so glad they reached out. Jon was an amazing sales representative and their finance department did everything necessary to get me in my new car!! Would defintely recommend them. And will be buying again from Strong VW.
I had a totally stellar experience not only buying my car with Ryan, but also so appreciative of his patience in moving my old car along to the next buyer. Ryan provided me with a painless buying experience. We almost did the entire transaction via text. No gimmicky upselling; just a transparent, straight-forward process from start to finish. Will definitely buy my next car from him. Thanks again, Ryan for all of your wonderful help!
I always have my oil changes done at this location. They carefully review the Carfax report to ensure all services are up to date and confirm that the engine is running properly. If there is any issue—whether minor or major—they thoroughly explain the problem, clarify the function of the part involved, and provide a clear cost estimate before proceeding. The service is consistently fast and efficient. The oil they use typically lasts beyond 10,000 miles, even though it is rated for 10,000 miles. Overall, it’s an excellent service experience. I highly recommend them.
Sales tactics from the start. Waste of time. I had a very disappointing experience with Marius. Before making the trip, I contacted them to confirm that a specific vehicle was available and made an appointment. I drove all the way there based on that information, only for him to first ask me the information on my trade in (I'm sure to save/make money), then saying; "let's see if we can find it, but if not at least I can get you some treats" "so and so isn't answering their phone" and then we watched as he aimlessly walked the lot looking only to return saying he thinks it sold. He did not properly check their inventory or physically verify that the car was actually there as I had asked. This was a complete waste of our time and extremely frustrating. Then to top it off seemed irritated that I was not interested in seeing anything else on the lot after he pressured us to do so. Basic communication and transparency should be standard practice for any dealership over sales tactics just to get you in the door. I would strongly recommend confirming availability elsewhere before making the drive. Attached is our text chain.
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