Franchise Dealer

Subaru City

Edmonton, AB

4.6(4,297 Google reviews)

Brands

Subaru

Contact

17708 111 Ave NW, Edmonton, AB T5S 0A2, Canada, CA
(587) 872-5628subarucity.ca/

Google Reviews

# Summary The dealership is praised for its customer-focused approach, with staff members who listen to buyers' needs without applying pressure and take time to explain purchases thoroughly. Multiple reviewers highlight exceptional post-sale service, transparent communication about vehicle features and financing options, and willingness to go above and beyond to resolve issues and ensure customer satisfaction.

Tiaraa month ago

I purchased my first car from this dealership, and I am so happy I listened to my friend's suggestion to reach out to Kristian. He is an amazing sales man. We went on a thorough test drive, he spoke with words I could understand, and he was there from the beginning til the end. Not once did I feel pressured to make a decision. Kasie was my finance manager. I have never purchased a car before, this was my first car (big purchase really), and I have never felt so secure to buy something so expensive lol. She made sure I fully understood what I was buying. Document to document. I even brought my mom when I was signing the important stuff, and we left without questions. Overall I had an amazing experience, and I don't have any buyers remorse lol.

Amya month ago

I went to Subaru City to purchase my first car. Dominic Hall was very helpful in finding a used vehicle that met my budget and other features I was looking for. The staff team was also very accommodating with staying later so I could make the deal. I ended up going with a used 2017 Hyundai Santa FE ultimate and have used it for 3 months so far and driven about 4,000km. It has worked very well for me and I haven't encountered any issues at all. It has done quite well even on rough backcountry roads. There was a smaller initial problem right after purchase with the automatic fuel door but Subaru City was great at getting that dealt with quickly free of charge. I would recommend Subaru City to first time buyers and others looking to get a new vehicle. I found it was helpful to browse their selection online and come in with a few vehicles you had in mind to test out. The staff are great with finding a vehicle that meets what you are looking for! Thank you to Dominic and the rest of the Subaru City team for helping me with my first car!

Cody Ga month ago

If you’re looking for a dealership that actually cares about you after you sign the papers, go to Subaru City and ask for Kristian (and Eric). I went in to look at a used Jeep, but it sold while I was out on the test drive. Since my brother and I were already there, we decided to look at a Subaru—something I hadn't even considered before. Kristian was amazing throughout the pivot. He was never pushy and genuinely wanted to find the right fit for me. To make the vehicle fit my exact budget, Eric in finance stepped up with a highly creative solution to make the numbers work. When looking at protections and add-ons, Kristian was completely transparent about the pros and cons, even telling me what I didn't need right away. The communication while waiting for the car to arrive was excellent, and their problem-solving is next-level. When the registry found a VIN error on my lease paperwork, Kristian took care of the entire registration process for me so I didn't have to stress. Most importantly, the incredible service has continued for weeks after the sale. Kristian and Eric are still helping me out and checking in. They treat you like a valued customer, not just a quota. Highly recommend!

Joudi2 months ago

We had such a great experience buying our 2026 Subaru Outback! Kristian was awesome, he was super easy to work with and helped us get exactly what we wanted at a great price. Ali in financing made everything quick and straightforward, and the manager was very friendly too. Overall, just a really smooth and positive experience. We love our new car!! Highly recommend reaching out to Kristian if you’re in the market.

Tammy Andersona month ago

We initially stopped by Subaru City to look at a vehicle we had seen online, and from the very beginning Andrew and Ali were incredibly helpful. When the first vehicle wasn’t quite the right fit, Andrew took the time to sit down with us, understand what we were really looking for, and helped us find the perfect vehicle for our needs. The entire experience was smooth and stress-free — great service, quick turnaround, and no pressure. What really stood out was the attention to the little details: celebrating the purchase with us, letting us choose the color of our key fob, taking a photo with our new vehicle, and making sure we understood all the features before we drove away. Andrew went above and beyond, even getting us a gift to commemorate our 30th Anniversary. The whole team made buying our vehicle feel special. I would absolutely recommend Subaru City to anyone looking for a new vehicle!

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