Subaru Outaouais

Great service at Subaru! They changed my tires exactly within the promised time, and I didn’t have to wait any longer than expected. While waiting, I enjoyed a delicious coffee and some snacks. Very pleasant experience overall!

Couldn't recommend this dealer more highly! We had a great experience working with Kristopher on our 2026 Solterra purchase today. He answered all of our many, many emailed questions about the vehicle, its specs, the new EVAP rebate program, inclusions, etc and then took lots of time to go through everything with us at the dealership. Professional and respectful during the negotiations and he was very transparent on the pricing and process. He took the time to dig into the new EVAP rebate for us, even though the dealers themselves only got the information late this past week. We're looking forward to picking up the vehicle in a few days and then returning to Subaru Outaouais for our regular service in the future!

Buying my first car was something I had been putting off for months because I was honestly nervous about the whole process. I had heard so many stories about high-pressure sales tactics, confusing numbers, and dealerships making you feel rushed into making a decision. As someone who doesn’t know a ton about cars, I was worried about being taken advantage of. Before going to Subaru, I visited several other dealerships and definitely experienced some of that pressure. My experience here was completely different. I was interested in a Forester, and Marc took the time to clearly show me the breakdown of the numbers on the computer so everything made sense. There was no pressure at all. In fact, he actually encouraged me to go check out any other dealerships and vehicles I wanted to compare first, and said he’d be there if I decided to come back later that day. I did come back, and from there the whole process was smooth, straightforward, and surprisingly stress-free. The test drive was great, financing was quick and painless, and at no point did I feel pressured or overwhelmed. What I thought was going to be an intimidating experience actually ended up being fun.

UPDATE* : Look at their response below …so funny. When I telephoned the manager directly he told me “I do not care!” Now someone wants me to contact them directly ? I already did . ???? This response from them is perfect . They can’t even bother to put a name. Very negative experience . The team is overly aggressive in my opinion. I would recommend going somewhere else . I made an appointment to see a vehicle ; the next day I cancelled and it was confirmed cancelled Then the following day on the appointment date I was called non stop (I was sleeping due to working night shift) ..until later on at 6:51 pm I was telephoned from an “Unknown Caller” and he said his name was Bruno and that I have a “complete lack of respect for the industry” because I did not cancel my appointment . I responded “I can show you the text where the appointment was cancelled” and Bruno responded “no it does not exist” ??? I got mad and hung up . I called to speak with Manager of Sales Jonathan St-Hubert and he told me “no Bruno has worked here a long time..he would never do something like that. I don’t care about your complaint” They don’t appear as if they are nice people . Thank you but I recommend stay away from Subaru Outaouais

I recently test drove a used Subaru Crosstrek at Subaru Outaouais and was warmly greeted on my arrival by salesman Marc Fleurent. He was very friendly and honest while providing me with all the information I needed about the vehicle and the breakdown of the total cost. He spoke excellent English and answered all my questions. I felt it was a very positive customer experience. I decided to purchase the vehicle (my second Crosstrek) and highly recommend Marc for his professional service.