Suburban Cadillac of Troy

After some miscommunication with the Suburban Jeep dealer, we headed over to Suburban Cadillac and was treated like first class ticket holders by Service Advisor, Jack Bergman. They even washed it for us after the oil change. We originally made an appointment for an oil change at Suburban Jeep only to be told it would be several hours. I offered to leave it and the service advisor said "we aren't really comfortable working on GM vehicles". Dude...I can take it to 30 minute oil change and they don't care what make it is. Or I could have done it myself like I have the last 25 years but Suburban Jeep pushed a Lithia oil change package on us when we bought the Traverse a few months back. I later discovered that I was NOT required to pay for something that I did not ask for on the vehicle as Michigan law states. Lesson learned. Suburban Jeep also charged us a $400 "reconditiong fee" when buying the Traverse which was described as prepping the vehicle for sale. Since when did customers have to pay for what is part of the dealers investment to sell cars? I haven't dealt with a dealership like this before, but I can tell you this, I will not purchase a vehicle from any dealership owned by the Lithia Company ever again. Thank you Suburban Cadillac Service Department for a great experience today! We will gladly return for any future needed service.

Ryan Ford and Lindsey Formica were both so great! Ryan was very prompt, forward and professional when dealing with me purchasing the car. He had my choices ready for a test drive before I arrived. I didn't have to wait around. Straight forward guy. Lindsey was super nice and honest. She answered all my questions that came up. Ryan and Lindsey worked together to get me driving with the right price. Thanks you two!!! Also, Ryan went out of his way to help with a situation. He didn't have too. But I thank him!

As a remote buyer from Pittsburgh, my experience was very positive. Buying a car sight unseen can add a layer of stress to the process, but Keith and the team at Suburban were accommodating and very easy to work with. I highly recommend working with Keith as he was honest with his opinion in describing and detailing the car to me over the phone. He was also very responsive beyond the sale up until the car was delivered to my driveway.

Ryan in sales and Lindsey in Finance were amazing! Also a Jason the GM amazing person, very responsive and attentive! Second time doing business with them and it’s been a pleasure

If your looking for a new vehicle this the place to be. Good people with great experience to get you in the right vehicle. Keith Perry did a fantastic job yall. He made it happen for me and family and we are going to be returning for our next Cadillac very soon. 👍🏿