Franchise Dealer

Suburban Chevrolet of Ann Arbor

Ann Arbor, MI

4.1(1,941 Google reviews)

Brands

Chevrolet

Contact

3515 Jackson Rd, Ann Arbor, MI 48103
(734) 489-6739suburbanchevroletofannarbor.com/

Google Reviews

# Summary The dealership receives consistently strong praise from most customers for knowledgeable and attentive staff members who provide stress-free buying experiences and efficient service, with particular recognition given to sales representatives and service personnel who go above and beyond. However, one customer reported significant frustration with inventory management and communication regarding a specific advertised vehicle, along with concerns about the dealership's handling of complaints.

Alec Brenner4 months ago

Kyle Carey at Suburban Chevrolet in Ann Arbor was excellent to work with. He was very respectful, knowledgeable, and made the entire buying process easy and stress-free. He went above and beyond to make sure everything was handled right and that we were comfortable with our purchase. Thanks to Kyle, buying my wife’s 2026 Chevy Traverse LT was a great experience. I highly recommend asking for him if you’re in the market for a vehicle. Due to our good experience with Kyle, we will definitely be returning for Future business!!!

Angie Tobias5 months ago

Had a great experience with Mark Young in sales (Cadillac side, but helped with our Chevy Traverse), Anthony (finance), and Abdul (sales manager). Highly recommend Mark, he was very thorough, no pressure/patient, easy to talk to, and knowledgeable. And we had a lot of laughs too! The whole team was great to work with and their attention to detail, communication, and care were top notch!

Timothy Glandera month ago

We experienced engine troubles while visiting Ann Arbor. Despite it being a busy holiday weekend, Gagik Vartanyan, of Suburban Chevrolet, was able to fit us into a tight schedule and made the repair efficiently and effectively. A sincere expression of thanks for this exemplary service!

pat seeleya month ago

We just purchased a 2026 Silverado. Kyle Carey was very knowledgeable and helped us get the best deal. When our lease is up we will be seeing him again. He’s a very nice young man. He explained everything to us. We left there very happy. Thank you Kyle

Chris Miller4 months ago

Updated 2/26: They have changed their response for the 3rd time. Integrity? There are plenty of Metro Area Dealerships. Buyer's beware. Updated 2/7. Look below... Or not... The owner updated their reply as I was responding to them. Their original reply is not there anymore. It was disrespectful, insulting and pathetic My Original: Don't waste your time. I agree 100% with the last person. Absolutely horrible and incompetent people. Based on my experience, I would be willing to suggest they use false advertising too. They made an appt with me for the next morning to look at that specific vehicle. I texted them two hrs before to confirm the 11:30am appt. The person texted back saying that the advertised vehicle "might be" in Ann Arbor. What??? I have an appt to look at a specific advertised vehicle and it might be there??? Said they "have 42 stores", they "weren't sure where it was". So I have an appointment to look at the specific advertised vehicle. And they didn't even know if the vehicle was at the dealership in Ann Arbor. Incredible. I'm glad I double checked before my appt. Completely incompetent. The used car department manager the sales manager should be fired based on my experience. My suggestion is to considered not doing business with them. Your call. Updated 2/7: Their original reply was snide, mocking, childlike and unprofessional. From a "major metro area dealership". They scream don't waste your time. They say the vehicle is/was advertised at their Farmington Hills location and they still have it. Implied that I misread their ad and was to "blame". BS. Their reply is completely false and misleading. An example of their lack of integrity. Remember, the owner changed their insulting and disrespectful reply so you don't read it. And he still didn't tell truth. Don't waste your time. There are plenty of other metro area dealerships to buy a car.

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