Suburban Chrysler Dodge Jeep Ram of Garden City

This place has a service department that never fails to fail and it’s lead by a coward who is not a leader at all. Thanksgiving morning I leave work in Detroit (I am a RN and work at one of the hospitals) to find that my truck was broken into and my display was stolen. Out of convenience, I made the poor choice of taking it to SCDJR garden city and was told that it would take a couple weeks. I had to constantly chase down the service manager as there was zero communication on his end (no wonder his department is a mess) and 2 weeks turned into 2 months, they lost one of my keys and the whole experience ended up costing me when my insurance was no longer covering rental. I got my truck back January 24th. I finally cleaned it later in the year when it was warmer only to discover that they did not detail it as I was told considering the shards of glass left behind where my daughter and dog both sit and my back door handle as well as the paint above and below the window is still damaged which I’m sure they’ll try to charge me for upon return of the lease. If this wasn’t enough, I have now discovered that out of all of the overpriced oil changes they’ve done for me- not one time did they rotate my tires despite leading me to believe so as my back tires are completely bald and my front tires have plenty of tread left on them. This last oil change I decided to go elsewhere to discover how disgusting my oil filter was and I’m confident that wasn’t changed either. Do yourself and your wallet a favor and avoid this place. I know many people in the service and sales industry and have recently found out that this store has had problems with their techs not rotating tires and charging for services that weren’t done. I am an incredibly patient and reasonable person (I am a Detroit RN after all lol) but I simply cannot rationalize the pure lack of integrity and intelligence that exists in one building. Maybe they thought because I’m a single mom-nurse that I wouldn’t know any better but I work on my own motorcycle and do indeed have knowledge regarding mechanics. Take your business elsewhere, there are plenty of reputable places that would love to have your business and service you appropriately.

I purchased my 2nd vehicle from them a few weeks ago & I absolutely love it. Steve was amazing to work with! Will keep recommending them to whoever asks me for a good dealership!

Had a great buying experience with Deon. He tracked down our new Ram in one day, brought it to the lot, and we closed the deal in one evening. I'm not a big fan of buying cars but the team at Suburban CDJR made it as smooth as possible.

I had an amazing experience working with Scott Tran! From the moment I walked in, he was knowledgeable, patient, and genuinely focused on helping me find the right fit instead of just making a sale. He took the time to answer all of my questions, explained everything clearly, and made the entire process stress-free and enjoyable. What stood out most was his professionalism. I never felt pressured, and he went above and beyond to make sure I was comfortable and confident in my decision. His customer service truly was exceptional, and it’s clear he really cares about his customers. Thank you again for such a great experience, Scott!

My daughter have been going here for over 10 years now. She said next time she will request Samantha to be her representative. Veronica is definitely not a people’s person and she did not receive any updates on her car. Anyways service was 6 on a scale of 0-10!