Sullivan Automotive
Torrington, CT
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# Summary The dealership is consistently praised for going above and beyond to meet individual customer needs, with staff members who are knowledgeable, honest, and genuinely attentive throughout the buying and service process. Customers highlight the stress-free experience, quality of work, and the dealership's commitment to delivering on promises without applying high-pressure sales tactics.
I recently purchased a new Ram 1500 from Northwest Hills, and I couldn't be happier with the experience. I was looking for a very specific truck, and instead of trying to sell me something off the lot that didn't quite fit my needs, the team went above and beyond to find "the one." They performed a comprehensive vehicle locate for me, tirelessly inquiring with several different dealers until they tracked down the exact configuration I wanted. Their persistence and communication throughout the process were top-notch. It’s rare to find a dealership that puts in that much extra effort to ensure a customer gets exactly what they want. If you’re looking for a team that actually listens and works hard for you, I highly recommend Northwest Hills. Thanks for the great new ride!
Working with the team at Dodge/Jeep/Ram was quick, easy, and truly enjoyable from start to finish. Chris was especially great to work with—professional, knowledgeable, and responsive every step of the way. He made sure everything stayed on track and took the time to answer questions without ever making the process feel rushed or overwhelming. The entire team delivered on everything they promised and made the experience seamless. It was refreshing to work with people who were straightforward and honest, without any of the typical pressure you might expect when buying a vehicle. Overall, this was one of the smoothest and most positive truck-buying experiences I’ve had. I would absolutely recommend Chris and the Dodge/Jeep/Ram team to anyone in the market for a vehicle.
Shout out to Philip and John for making my car shopping experience stress free and fast. They we’re straightforward and honest, which is always appreciate when making big purchases like this. I would recommend this place to family and friends and anyone looking for their next car.
My wrangler needed its clutch replaced following an earlier warranty claim. The dealer replaced it & gave me a courtesy car while they replaced the clutch. The work was done promptly & when I picked up my jeep the clutch handled better than when the vehicle was brand new. Great repair! No complaints!
I had an absolutely fantastic experience buying my Jeep at Northwest Hills! From start to finish, everything was smooth, stress-free, and actually enjoyable, which is not something you can always say about car shopping. Chris Hansen and Darren Schwartz were incredible to work with. They were knowledgeable, friendly, and never once made me feel pressured. Chris took the time to listen to what I wanted, answered every question with honesty and patience, and truly made me feel like a priority. Hemade sure I was comfortable with every step of the process and went above and beyond to make sure I drove away happy. You can tell the whole team at Northwest Hills takes pride in what they do. The atmosphere was professional but relaxed, and the dealership itself was clean, organized, and welcoming. I love my new Jeep and couldn’t be more satisfied with the experience. If you’re in the market for a vehicle, go see Chris Hansen at Northwest Hills you won’t regret it!
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