Sullivan Brothers Toyota

We leased our second Toyota today and are very pleased. The showroom is immaculate as is the waiting area with refreshments. We negotiated to get the best deal for us. We are very happy with the vehicles and the deal. Prius and C-HR are great cars. Sullivan Brothers is a family business too.

Was having problems with my old BMW and went in looking for a nice used car. Sullivan Brothers did not disappoint. They had a nice used Audi A6 and Darren Andrews in sales and Andrew Bowen the sales manager worked with me to get a great deal. Jack in finance got me in and out of his office in just a few minutes. No pressure, no upselling, just a great deal on a great car. Highly recommend these guys.

I made an appointment online and my dad took my car in for me. He arrived at 10:00 for a 10:15 appointment for an oil change/tire rotation and 2 patches in tires. After a few hours of waiting he told Patty he had been there for 3 hours and wanted to know what was happening. She told him that it hadn’t been 3 hours, only 2.5. Eventually they let him know they had to order parts to take my tires off and the car wouldn’t be ready until the next day. At 3:30 (5 hours after my car was checked in) my dad was dropped off by a dealership car. Oh and Patty misheard him when he told her where he wanted to get dropped off and told him to call an Uber. We went to go get my car today and it was returned to me covered in bird poop. The video they took of my car when checking it in proves it wasn’t not brought in like that. I bought my car from this dealership. This is insane. Not to mention I was scheduled for another appointment next week that was not requested or needed???? Get it together

I loved working with Darren Andrews! He was so nice, professional and honest. The team at Sullivan Bros really takes amazing care of you. I showed up in the late afternoon on Tuesday and left that night with a brand new fully loaded 4Runner. Unfortunately, after driving it for 2 days I was in shock. It was too much car for me. I showed up again on Thursday night with my concerns and the manager Andrew worked with me to make things right. He listened to my concerns about my monthly payment and what features were important for me to keep. I’m leaving with a fully loaded 2026 Highlander with 3rd row seating. When you shop at Sullivan Bros they truly treat you like family. I expect my Toyota to last a long time but when it’s time I’ll definitely be coming back.

Very disappointed with my experience today. I took time out of my day to come see a vehicle that I had been waiting over two weeks to finally become available to look at. During those two weeks, I had been communicating with Justin Culhane, who told me that once the vehicle was available, I could come see it. The dealership knew I was specifically coming in to look at that car. I came in expecting to see the 2022 Toyota RAV4 listed on their website for $31,994. Instead, when I arrived, I was informed that the vehicle had already been sold. I was then shown a 2023 Toyota RAV4 in the exact same trim and color for $36,000 instead. Had I been informed beforehand that the original vehicle was no longer available, I would not have made the trip. Expecting a customer to suddenly increase their budget by $4,000–$5,000 after arriving at the dealership is unreasonable and extremely frustrating. I felt, and still feel, very deceived by the lack of communication and the inability to negotiate anywhere remotely close to the price of the vehicle I originally came to see. This experience felt very much like a bait-and-switch tactic, and it left a terrible impression. I worked with Justin Culhane and John Faucett, and unfortunately, after this experience, I will not be returning.