Summit Dodge Chrysler Jeep

I am very disappointed with my experience dealing with Summit. In my own case, when I purchased a vehicle, I was initially unsure about GAP insurance. After reconsidering and requesting it, I was told it could not be added. Unfortunately, I was later involved in an accident and ended up paying approximately $8,000 out of pocket. While I understand that insurance decisions are ultimately my responsibility, I felt there was a lack of flexibility and customer support when I sought assistance. What concerns me even more is how a friend of mine was treated after purchasing a new vehicle that reportedly had multiple issues from the start. Initially, he was led to believe that the dealership would either resolve the problems satisfactorily or consider exchanging the vehicle. However, after some time, those commitments were apparently not honored, leaving him frustrated and without the solution he expected. A dealership’s reputation is built not only on making sales but also on standing behind customers when problems arise. Based on these experiences, I feel that customer service and after-sales support fell well below expectations. I would encourage anyone considering purchasing a vehicle here to carefully review all paperwork, ask detailed questions about warranties and coverage options, and ensure that any promises are provided in writing. Unfortunately, based on these experiences, I cannot recommend this dealership.

Having always admired jeep wranglers for years, I decided it was time to see what the hype was for myself. Ryan was awesome to deal with, quick to respond and ensured the process was smooth, on delivery day, Jesse in finance also was quick and friendly making the experience not overwhelming. Thanks to the team for the quick turnaround!

⭐⭐⭐⭐⭐ Bought a vehicle from Kurtis at Summit Dodge and honestly had a really good experience. I'm not someone who likes feeling pressured into buying something, and Kurtis actually listened to what I wanted instead of trying to talk me into a bunch of stuff I wasn't interested in. He was super friendly, easy to deal with, and never made me feel like I was just another sale. Somehow he managed to work some magic and get my payments where I wanted them to be, which I honestly didn't think was going to happen. The whole process was way less stressful than I expected. If you're looking for a vehicle and want someone who's going to listen and work with you instead of against you, definitely go see Kurtis.

Big shout out to Ryan Who has sold us 2 Rams in the last year! Very professional, efficient and down to earth guy! You can tell he truly cares about his customers and repeat business! He even did a follow up call to check in to make sure everything was good. Our experience with the team at Summit was pleasant and made the purchase so easy! No hassle, no stress! My husband was so pleased with the service he is handing out business cards ! Thanks Summit Dodge for amazing service and making us feel like we are family :)

Summit Dodge in Fredericton gives off one clear impression: once they’ve got your money, you’re on your own. The way this dealership operates feels less like customer service and more like skimming and squeezing customers wherever possible. They are very good at talking people into extras, add-ons, and “protection,” but when it comes time for them to actually follow through, the story changes fast. I’ve personally been burned, and since then I’ve heard far too many similar stories from other people to believe this is a coincidence. This dealership has a reputation for overcharging, dodging responsibility, and using fine print and excuses to avoid standing behind what they sell. It’s not one bad experience. It’s a pattern. If you value honesty and transparency, take your business elsewhere. There are plenty of dealerships that don’t rely on misleading tactics to make a sale. Summit Dodge is not one of them.