Sunset Chevrolet Buick GMC
Sarasota, FL
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The dealership has earned consistently high praise from customers for its knowledgeable and genuinely personable sales team, who prioritize customer needs and budgets over aggressive sales tactics. However, one customer reported a significantly negative service experience involving an unhelpful service advisor who failed to assist with warranty verification and showed dismissive behavior.
Their salesman John Watson is an awesome guy. Very knowledgeable and friendly. Most sales people are pushy and you can tell they are out for their own interests. Not John he cares about what you’re looking for and best suits your family. All this while taking into consideration of your budget. It was nice talking with someone genuine and honest at a car lot for a change. This doesn’t happen very often. Thank you John!!!
Allen and his team showed genuine interest and care with the situation I was going through. They were able to take me in same day with no issues. Answered all my questions and or concerns. They were able to make this stressful situation feel a lot better. Thanks to the team. I really appreciate it!
Excellent dealer. Todd in sales made the car buying experience easy. Great communication and one of the smoothest car buying experiences I have had. Will purchase from Todd again!
Angel Rodriguez was my salesman. His courtesy and professionalism were exceptional. He not only helped me determine which vehicle would best suit my needs he went above and beyond during the sale. His helping us install the ONSTAR service after the delivery was much appreciated and we will definitely refer other buyers to Conley Buick and especially to Angel
I had an extremely disappointing service experience at Sunset Chevrolet in Sarasota on January 17, 2026. I scheduled an oil change covered under my extended warranty, which I purchased from Cox Chevrolet in Bradenton when I bought my 2025 Tahoe. I was told the warranty could be used at any Chevrolet dealership. When I checked in, the service advisor Brian Miller presented me with an invoice. After I explained that I have an extended warranty that includes oil changes, his attitude immediately changed. He became dismissive and unhelpful, insisting he didn’t know anything about it and that I needed to personally provide the contract—something I was never told at purchase. I explained that Cox Chevrolet is a sister dealership and that the warranty could be verified through my VIN. He refused to look it up or call them and told me to handle it myself. When I contacted Cox Chevrolet, they apologized for his behavior and confirmed that my Fidelity by GM extended warranty should have been visible in the system using my VIN. This was easily the worst dealership service experience I’ve had. The lack of professionalism and willingness to help was shocking. For comparison, my experiences at Cox Chevrolet in Bradenton and Jenkins Chevrolet in Venice have both been excellent and professional. I only tried Sunset Chevrolet due to convenience that day, and I won’t be returning. I did speak with the dealership manager, who was polite and listened, but the behavior of the service advisor was unacceptable. Customers should not be treated this way.
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