Dealership

Sunset Vans - Wheelchair Accessible Vans

Downey, CA

4.3(31 Google reviews)

Contact

8851 Lakewood Blvd, Downey, CA 90240
(562) 862-2177sunsetvans.com/

Google Reviews

# Summary The dealership receives praise for professional installation work, seamless purchasing processes, and exceptional staff members who go above and beyond to assist customers, though some buyers have experienced inconsistent service quality and encountered issues with transparency regarding vehicle features and pricing. While many customers highlight positive experiences with specific staff members and the overall van customization offerings, concerns have been raised about employee sales practices and the need for better communication on standard vehicle specifications.

Post Pack & Ship8 years ago

I called several different places and nobody would do it. I finally found sunset vans and they were able to do the jump seat install with seatbelt. Everything was professionally done from the quoting with pictures to show you what you're getting to the install itself. They installed my seat over the wheel well so it tucks out of the way and preserves my cargo space. I'm truly impressed from end to end with them. As a business owner. This is how business should be done.

Lesia Ambrose9 years ago

Sunset Vans, Inc. has redeemed themselves by assisting in the registration issues of our new mini van. Aaron has went above and beyond to accommodate with this transaction and Crystal has been of great assistance as well, she has excellent customer service skills. However, the company as a whole can us a little more polishing. NOTE: Review on Facebook has been revised too.

Jonathan8 years ago

I just bought a Transit Connect for business. The purchasing process was exceptionally seamless. Aaron was on top of his game. The only problem was that the wheelchair van came without a mounted spare tire and jack; something I assumed to be a standard safety feature. Aaron was not in office when I tried to get this issue addressed and things became a little frustrating. I have learned through Aaron that a spare tire on a new vehicle is no longer standard and Sunset is adapting to this trend. I hope Sunset considers making a preemptive disclosure to potential buyers. I am glad Sunset is currently working to resolve my issue. I will gladly edit my review upon resolution.

Jason Spates (Truck Lenders USA)11 years ago

Truck Lenders USA has worked with Sunset vans for the past few years assisting customers with financing of there commercial or non commercial van. Jennie works closely with the dealership to put a program together that works best. When buying from Sunset they provide a seamless purchasing processing that makes you feel like part of there Van Family. Thanks - Jason Spates Truck Lenders USA

Fredy Montano7 years ago

They have everything you need. However, one particular staff display poor behaviour when ask about an item that I had check online the price was $30.76. However, his focus was more towards selling me(similar product, does the same thing than the other product I wanted) an item for $78.11. Consideration to be made. If the employee felt compelled to do this. What else do they blatantly make you buy at a higher price for their own benefit. Instead of providing a service focus on what the customer want, and therefore creating a long term client tell based on honesty and good customer service. I Will definetely look for an alternate option.

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