Superior Motors
Milford, CT
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# Summary This dealership receives polarized feedback, with some customers praising honest dealings, fair negotiations, and professional service, while others report serious concerns including undisclosed vehicle damage, mechanical issues, mold, and misleading salesman behavior. The quality of experience appears to vary significantly depending on which staff member assists the customer and the vehicle purchased.
We recently purchased a used 2019 Tesla Model 3 from Mehut at Superior Motors in what was one of the least stressful car purchase experiences I've ever had. They were honest, fair, accommodated our requests, and negotiated in good faith. If you see a car you like on the Superior lot, don't hesitate to go for a test drive.
I had an extremely disappointing experience at this dealership. I came here to look at a Mazda CX-5, but the unprofessional behavior of the owner left me in shock. From the very beginning, the owner seemed irritated by my thorough inspection of the car and became increasingly hostile as it became clear that I had knowledge about vehicles. When we sat down to negotiate, the owner blatantly lied, claiming there were no issues with the car. However, a visual inspection and codes I pulled proved otherwise. Instead of addressing my concerns, they dismissed me with smirks and laughter, which was both frustrating and disrespectful. I wasn’t expecting a brand-new car, but I did expect a vehicle that had been properly inspected and prepared for customers. This experience was beyond disappointing, and it’s surprising that this dealership continues to operate given such poor treatment of potential buyers.
I made an appointment to go see the 2013 Mercedes S550 The salesman was a half an hour late in meeting me, And he made arrangements to meet me in a random parking lot at an auto parts store, which was very shady!!! Upon my inspection of the car, I noticed passenger side rear damage that had been repaired, but not fixed and painted properly, When I asked him about it, he said he did not know I also checked the electronic emergency break, which is a pretty expensive fix when testing the brake the emergency brake did not hold at 1000 RPMs, He responded to me. It’s because it was cold outside, which that is not true either. I then inspected the engine compartment. I wanted him to confirm that it was a twin turbo V8 he says no this is not the twin turbo, but in fact, it is the twin turbo V8. Upon the inspection of the interior, the electronic components, all seem to function properly other than the E brake With the inspection of the interior and you can clearly see this if you look at the car, there is mold on the driver side rear sunscreen, and also mold on the passenger side rear seat it’s discreet, but you can still see it We took the car out for a road test. The salesman was constantly on his phone with somebody else. It was very irritating. I could not ask him some questions regarding the car. When the car got up to 75 to 80 miles an hour, it did have the typica Rumble that the 2013’s have in the transmission area whether it be transmission mount or something more significant The car did track off to the right while on the highway. He said they would fix that if I purchased the car. After pulling back into the AutoZone parking lot, I reopen😬 the hood of the vehicle, and there was slight smoke coming out of the driver side rear manifold in the engine compartment I asked him about the smoke and would they fix that valve cover gas and he says oh no this car does not smoke I said what are we looking at? Then it’s not smoking. Overall, I had $9000 in cash on me prepared to purchase. The vehicle in the car was basically in need of $10,000 of repairs so buyers beware of this vehicle.
My experience here was great. The owners took me serious at my young age . Gave me advice answered all my questions and we were able to get me in a vehicle that I’ve been driving for almost 6 months with no issues. I wouldn’t hesitate to buy another vehicle here
Wonderful experience, will highly recommend this dealership to all my colleagues. Car selection is very nice, and so are the people working there. This place is small in a good way - reminds you of the car dealership your parents may have used - you feel like a person, not a number. Interior/offices of dealership very clean. Mesut assisted me and he's friendly, professional and honest with you throughout the process. He went above and beyond in order to make my sale happen within the timeframe I needed, and because of his services, I am a very, very happy customer today. THANKS GUYS! Keep rocking!
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