Szott I-96 Chrysler Dodge Jeep Ram
New Hudson, MI
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# Summary The dealership receives praise from most customers for exceptional salesmanship, personalized service, and seamless purchasing experiences, with staff members like Scott, Jason, Sheridan, and Nick frequently highlighted for their professionalism and attentiveness. However, one customer reported a significantly negative experience involving undisclosed vehicle issues, refused repairs, and unresponsive management when concerns were escalated.
Walked in with low expectations, worked with Jason S. Told him what I was looking to do. He got me a great deal and new truck without all the nonsense. Walked out with a better truck than I had, highly recommend this dealership.
I recently bought an Audi SUV and instantly missed being part of the Jeep family — so Scott went above and beyond to help me get back into the perfect ride this Black Friday. He worked tirelessly to track down the exact Grand Cherokee L I wanted, with the color and trim combo I’d been talking about forever. The entire process was seamless from start to finish. While I was at work, they even delivered the vehicle right to my house so I didn’t have to make an extra trip to the dealership. It truly couldn’t have been easier. Loving the new GCL, and it feels great to be back in a Jeep again. If you’re looking for someone who listens, communicates, and makes the whole experience stress-free, Scott is your guy (Nick too!). Highly recommend.
My salesman Scott was a pleasure to work with and a true pro. He was attentive to my needs and wants and found a solution. I would highly recommend Scott and the Szott jeep dealership. Jason
My experience was great’ Sheridan was amazing to work with again. Her willingness to be transparent her knowledge of the vehicle and payment was outstanding! She was also consistently patient and professional through my entire experience! Thank you Szott for the complete experience of my new lease!
Thank goodness I never bought the vehicle (Buick Encore). Make sure furlture customers ask many questions and demand service report. We went through the financing with them and never went back after they refused to fix safety issues (broken reflector and exposed electrical hole in bumper) and disclose the service report. It was marked as a "As is" vehicle and they (primarily the used car manager and his salesperson - who tried to add 3k on invoice cause she was not understanding her job) tried repeatedly to hide the truth. After many attempts and requests to pay for a third party inspection they finally gave the report that had "Major Oil Leak - Declined to repair." They wouldn't even expand on details and refused to let me speak with tech. Tried calling the headquarters in Highland. Spoke with GM and they were "disgusted" by my story but did nothing... never heard back. Buyer is to definitely beware at this dealership. Also, if ownership or management wants to respond to this review like none of thos is fully accurate, I have it nearly all in texts that I screenshot from both company number and Used Car Manager cell phone (that he started using after i refused to talk on phone for this very purpose. I can provide all those texts through here if needed.
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