Tameron Kia Westbank

We visited Tameron Kia Westbank intending to view aTelluride SX prestige in Panthera Metal, and we were greeted by Caleb Mobley. Caleb pulled around two different Telluride trim levels for us to compare against our current 2020 Kia Telluride SX Prestige Nightfall Edition (Everlasting Silver), which we already love. We found the Panthera Metal color appealing, but we prefer a neutral shade over standard black, white, or gray options. Throughout this process, Caleb was exceptionally patient, low-pressure, thorough, and very knowledgeable. He was professional and personable, making the experience enjoyable. Ultimately, he helped us find the perfect vehicle: a Kia Telluride SX, X-line Edition in Jungle Green that we absolutely love, and he even saved us money in the process.

The experience at Tameron Kia was like no other. From the time I walked the lot with Jaden through the negotiation time with Caleb and the contract signing with Trey, I was very pleased. While this was an all day affair, in the end, I was satisfied. To date I am one happy camper. The customer service is top notch and they LISTEN to the customer and try to accommodate them as best they can.

I had an extremely disappointing and concerning experience with this dealership. I purchased a vehicle on April 1, with the agreement that scratches on the back of the car would be repaired. By April 13, the vehicle was still not ready, despite me informing them I would soon be out of state. When I arrived to pick it up, the scratches were still there. The manager then gave me a written promise that the repairs would be completed later, requiring me to bring the vehicle back again. While I stepped outside to check on my young children, another employee approached and refused to speak with my spouse, claiming he was not on the agreement—despite the fact that he was involved in the trade-in paperwork. The situation escalated unnecessarily, and the manager ultimately called the police, falsely accusing me of fraud and stating I was not welcome on the property. To make matters worse, I was told they did not know where my trade-in vehicle was or where the key was. I was even handed the wrong set of keys at one point, which could have led to a serious issue. I had to insist—firmly—just to locate my own vehicle after they decided to cancel the deal. Additionally, the dealership repeatedly made errors on my paperwork, including misspelling my name multiple times. I was asked to come back in around April 5 to re-sign documents due to their mistakes, yet as of April 13, my name is still misspelled in their system. This is especially unacceptable considering they took my ID not once, not twice, but three separate times and still failed to correct such a basic detail. Despite these repeated errors on their end, I was the one accused of wrongdoing because my co-signer lives out of state—something they were fully aware of during the process. This experience was unprofessional, disorganized, and completely unacceptable. I would strongly caution others before doing business here.

Thank you Tameron Kia Westbank for making this the best car buying experience ever.Special thanks to Cochise and Bronson who I had the privilege of dealing with directly and Tom in finance.Im a believer that places are only as good as the people who provide the service.I recently purchased a Kia Sportage for my daughter.This was also her first car buying experience and first new car.From start to finish we were treated like family.I absolutely loved every aspect of this process from the kindness to not being pressured into making a purchase.They went ABOVE and BEYOND.To all the kind people in the office that we ran into.Thanks, This made this special occasion more memorable.The smile on her face says it all!!

Mr. Paul Peterson (my salesman) was absolutely amazing and one of the most genuine people I’ve met. If the review was based on him or tom in finance it would be 10 stars. The management team here has a complete disregard for its customers after a purchase made which is completely disgusting when you have to get a new 2026 vehicle towed back to the dealership after 3 days of having it…. I won’t go down a rabbit hole of everything I endured to try and get that rectified (i was put into a new vehicle so i appreciate that but i had to CHASE management down to get that done so it was really disheartening to be even further inconvenienced as if my new purchase was disregarded) but I’ll tell you the very first impression when walking in and the very last impression before leaving with my vehicle that i feel gives a good idea of what i dealt with the entire time of trying to get my vehicle situation resolved: When i first walked in I almost walked out. No one walked up to assist and actually the salespeople looked at me like i was crazy, pretty much like i was bothering them. I almost walked out until Mr. Paul came to greet me. He was the only reason I stayed. Now , for the last impression: Once everything was handled with the banks to replace my vehicle, i was told by a specific manager to come in the next morning and he would assist me with tying up the loose ends for picking up my new vehicle at 8:30am. I specifically asked the manager “are you sure 8:30am is the set time because i have to be to work shortly after.” This specific manager said yes. I got there at 8:28am, walked in the building at 8:29am. I was told that the specific manager should be there “any minute.” I waited and waited. The manager showed up at 8:46 with chick fil a in hand. When confronted about it, he said “I’m sorry i was sleep.” …….. I told him that i was here early to ensure i didn’t waste his time, but he felt comfortable enough to stop at chick fil a when he was already late for our appointment with no regard for wasting mine. Mr. Paul would be the ONLY reason I come back to this place once it’s time to buy another car.