Teague Chevrolet Buick

Needed to get an inspection report. Staff was friendly enough when approached. Older gentleman did the inspection, after dripping snot on my keys and finishing the inspection, he drove my camaro around and slammed into the parking barrier. Everyone had a shocked look on their face but no one said anything. I mentioned it as politely as I could (had my 3yr old there) and he shrugged it off before making statements that he wanted to fail me for Tint. I told him "safety has nothing to do with emissions anymore and what about my bumper?" He handed me the keys and paper like he didn't hear me. I left without a word. $900 bumper that now needs replaced, I got that. But any further business as far as parts and sales are forever gone.

I’m not a local & therefore not a “customer” so maybe thats the gig but a service manager relaying answers to the desk attendant from around the corner sitting at his desk doesn't make a whole lot of sense to me. I could go on & on but unless you’re broke down…actually no just have it towed to Hall in Canton or Brinson in Kaufman because Teague doesn’t need the business. Clearly.

I bought a GMC from Teague 3 weeks ago, a week after a light ,the check engine light come and I took it back in and spoke to Chance in the service department and he told me it was a part not covered under my warranty. And said fine and paid almost $400 after owning the vehicle for 2 weeks he said it would be over $2,000 there was a leak in the gas tank, which I was confused why they did not find it the first time or when they sold it to me. My truck only has 49,000 miles on it ?? I will not buy another vehicle from them and their service department and customer service was the worst I've experienced. The staff and the service department were rude, once they sell you a pre-owned vehicle they are done with you! I let them know I will be purchasing a new vehicle, I just needed something to drive quick, after they sell you a pre-owned vehicle and they will not stand behind it they're rude, I will not be back! I tried to keep my business local but even with my extended warranty I will not take my truck back there or do business with them again!

I’ve only worked with the service department here, but I have to say—Gracie is truly the sweetest person ever. Exceptional customer service is hard to come by these days, and she absolutely stands out. The last time I brought my car in for service, she even offered to have someone pick me up. She told me she would order my car part, and I never had to follow up—not once. I trusted her word completely, and sure enough, she called me as soon as the part came in. Gracie is trustworthy, reliable, prompt, and incredibly kind. Hats off to you, Gracie, for being amazing at what you do! Give my girl a raise! (;

Let's just be honest....we are all leery of car salesmen, worried about getting a good deal and a reliable car, and being pushed/influenced to purchase add-ons and things 'we need' but in actuality we really don't. This was NOT my experience!!! My daughter is buying her first car and this is an exciting yet scary first step...not knowing what's best and if we're getting a good deal. Vann Vanderburg is THE BEST!!!! He explained everything wonderfully, was very easy to work with, and doesn't have that undesirable salesman aura around him!! He interacted with us as if we were family; explained to my daughter what she was signing and reminded her "always know what you are signing before you sign." It truly felt as though he was watching out for us throughout this purchase. Recommend 10 out of 10. Go see Vann and tell him Kiana sent you;) And as for the car; 2025 Chevy Trax.... she LOVES it....very fitting for the college student that drives back and forth daily, not too big nor too small--very 'safe' feeling, has great backseat leg room and nice cargo space.