Team Welsh Jeep Chrysler

Today I had the most EXCEPTIONAL service experience I’ve had in all my years of driving. My Jeep was having an issue and I was stressing about where to take it for service. After moving here from PA and dealing with a couple of disappointing experiences at another dealership, I finally found Team Welsh, and I couldn’t be happier! They are truly phenomenal. From my first phone call with Eva (absolutely lovely) to schedule the appointment (she is the definition of outstanding customer service), to the personal attention and detailed explanation Mike (so pleasant and polite) provided regarding my Jeep, every part of the experience was exceptional. Their honesty, professionalism, and integrity are unmatched. I can absolutely see why your ratings are so high. Thank you to Mike, Nate, Eva, and the entire Team Welsh staff for making me feel so valued and taken care of. You’ve absolutely gained a loyal repeat customer. ⭐️⭐️⭐️⭐️⭐️

Based on my experience, I would caution women—especially young women—about bringing their vehicle here for service. I gave this dealership the opportunity to address this privately before posting publicly, but after speaking with the owner and sending over dash cam footage last week, I never received any follow-up response. I brought my Jeep in for a traction control issue that was causing intermittent loss of acceleration. The dealership kept my vehicle for two days and claimed it had been driven extensively in an attempt to recreate the issue. However, my dash cam footage showed significantly less drive time and mileage than what was communicated to me. What was most disturbing was the behavior captured on the footage. The employee driving my vehicle made repeated highly inappropriate comments about young high school-aged girls and women, insulting comments about my car by calling it a “piece of shit,” and statements implying my vehicle was extremely unsafe to be driving. It was incredibly unprofessional and uncomfortable to listen to after trusting them with my vehicle. They also expected me to return the following week to take one of these men for a ride to try to get the vehicle to act up. After reviewing the footage, there was absolutely no way I felt comfortable returning to this dealership. I understand not every issue can immediately be diagnosed, but professionalism, honesty, and respect for customers should still be expected. Unfortunately, that was far from my experience here. Truly disgusting!!

If you are looking for an overall car buying experience that is the opposite of every stereotypical large dealership, than Team Welsh is highly recommended. They were incredibly knowledgeable, professional, passive in their overall approach, almost folksy in a way. I felt as if I was walking in and conducting business on a handshake. I really can't say enough. I can't imagine I would ever go anywhere else. Thanks particularly to Brian and Scott.

Exceptional Experience — Customer for Life I’ve purchased dozens of vehicles over the years—most often Porsches, Mercedes, and Range Rovers—and I can confidently say this was one of the best automotive experiences I’ve ever had. While I’ve owned many Jeeps, this most recent purchase truly stands above all the rest. From start to finish, the buying process was absolutely top-tier—professional, seamless, and genuinely enjoyable. But what truly set this experience apart was Nate, the Service Manager. Nate went above and beyond not only to earn my trust and business on aftermarket upgrades, but to personally follow the entire installation process and ensure that everything was done perfectly. That level of attention, accountability, and pride in work is rare today. Because of the team—and especially Nate—I’m not just a satisfied customer… I’m a customer for life.

Team Welsh is awesome! I’ve been a customer for 10 years and the service has always been excellent. Mike, Nate and the entire team are professional and accommodating. I highly recommend this great dealership and service center!!!